Customer Success Manager
4 months ago
SnapMagic, the leading platform for electrical engineers, is revolutionizing electronics design with artificial intelligence. We help 1.5 million engineers design products like drones, electric cars, and virtual reality headsets 10x faster. With 10+ years of proven market traction (revenue driven growth), SnapMagic is fresh off a round of VC funding from leading Silicon Valley investors to accelerate our business into the next stages of growth. What you’ll do: As a pivotal member of our Customer Success team, you’ll be at the forefront of driving growth within our customer base at SnapMagic. You will guide global component manufacturers on their digital transformation journey, enabling a new online channel for them to grow their influence within the engineering community. You will be responsible for building value, establishing deep relationships, and driving renewals and expansions within our global customer base of electronic component suppliers. What you'll be doing: Onboarding and Adoption: Guide new customers through the onboarding process, ensuring a smooth transition onto the SnapMagic platform. Provide training and support to help clients maximize the value of our tools and features. Relationship Management: Develop and nurture strong, long-lasting relationships with key stakeholders within our customer base. Serve as a trusted advisor, understanding their unique needs and goals, and proactively offering solutions and guidance to drive success. Customer Advocacy: Act as the voice of the customer within SnapMagic, advocating for their needs and priorities. Gather feedback, insights, and feature requests, and collaborate with product and development teams to continuously improve our platform. Renewals and Expansion: Work closely with sales and account management teams to identify opportunities for upselling and cross-selling. Ensure high renewal rates by demonstrating ongoing value and ROI to our customers. Technical Support: Serve as a technical resource for customers, troubleshooting issues, providing solutions, and escalating complex issues as needed. Collaborate with our engineering and support teams to resolve customer challenges effectively. Minimum Requirements: 4+ years of experience in a customer-facing role, preferably in customer success, account management, or technical support within the SaaS industry. Technical Aptitude: Ability to quickly understand and articulate complex technical concepts related to our platform. Previous experience in electrical engineering or related fields is a plus. Strong Communication Skills: Excellent verbal and written communication skills, with the ability to effectively convey technical information to both technical and non-technical audiences. Customer-Centric Mindset: A passion for delighting customers and driving their success. Proactive, empathetic, and dedicated to delivering exceptional customer experiences. Analytical Skills: Comfortable analyzing data and metrics to identify trends, track customer health, and drive insights for continuous improvement. Collaborative Spirit: Ability to work cross-functionally with sales, product, and engineering teams to achieve shared goals and objectives. This is a hybrid position that will require in-person work days 3 days a week in our Silicon Valley office. Perks and Benefits: At SnapMagic, we believe in fostering an environment where your career thrives, and your well-being is prioritized. Join us and enjoy the following perks and benefits A role at the helm of growth, with vast opportunities for impact and innovation. Competitive compensation packages Comprehensive Medical, Dental and Vision coverage + dependent coverage 401k plan Innovative Work Environment - we value innovation and encourage creative thinking. Work-life balance - flexible paid time off. The expected salary range for this role is $120K-$170K, with the opportunity for significant variable incentive, along with equity. Job level and salary opportunities are evaluated through our interview process. #J-18808-Ljbffr
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Customer Success Manager
1 month ago
Redwood City, United States Dexterity Full timeAbout Dexterity At Dexterity, we believe robots can positively transform the world. Our breakthrough technology frees people to do the creative, inspiring, problem-solving jobs that humans do best by enabling robots to handle repetitive and physically difficult work. We’re starting with warehouse automation, where the need for smarter, more resilient...
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Customer Success Manager
4 months ago
Redwood City, United States SnapEDA Full timeSnapMagic, the leading platform for electrical engineers, is revolutionizing electronics design with artificial intelligence. We help 1.5 million engineers design products like drones, electric cars, and virtual reality headsets 10x faster. With 10+ years of proven market traction (revenue driven growth), SnapMagic is fresh off a round of VC funding from...
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Customer Success Director
2 weeks ago
Redwood City, California, United States Disability Solutions Full timeJob OverviewWe are seeking a seasoned professional to lead our Customer Success team. As a Customer Success Director, you will be responsible for building and scaling a high-performing team that drives customer retention and growth.About the RoleThe ideal candidate has 10+ years of experience in customer success, with at least 7 years in a managerial or team...
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Customer Success Director
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Redwood City, California, United States Mathnasium of Redwood City Full timeJob OverviewThe Mathnasium of Redwood City is seeking a highly skilled Customer Success Manager to join our team. As a key member of our staff, you will be responsible for delivering exceptional customer experiences and ensuring the success of our students.This part-time position offers a competitive salary of $27.61-$30.00 per hour, depending on experience...
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Head of Customer Success
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Redwood City, United States Disability Solutions Full timeNotable is the leading intelligent automation company for healthcare. Customers use Notable to drive patient acquisition, retention, and reimbursement, scaling growth without hiring more staff. We don’t just make software. We are on a mission to fix the broken U.S. healthcare system by helping to eliminate the massive administrative burden that is placed...
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Global Head, Customer Success
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Redwood City, United States Disability Solutions Full timeWe are looking for an empathetic yet results-focused leader to take the role of Global Head of Customer Success. In this role you will report to the Chief Revenue Officer and lead a globally distributed, experienced team that helps our customers get the most out of their Sendbird products through effective adoption and expansion. You will evangelize...
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Lead Customer Success Specialist
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Redwood City, United States Exact Sciences Full timeAt Exact Sciences, we're helping change how the world prevents, detects, and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you're working to help...
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NimbleRx Customer Success Associate
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Redwood City, California, United States NimbleRx Full timeNimbleRx Career Opportunities: We're seeking a talented Customer Success Associate to join our team! As a Customer Success Associate, you'll play a critical role in ensuring the long-term success of our pharmacy partners. You'll develop strong relationships with pharmacy owners and staff, provide proactive solutions to optimize revenue growth, and...
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Enterprise Customer Success Manager
3 months ago
Redwood City, United States Workboard Full timeWorkBoard Work with purpose. WorkBoard's mission is to help companies and the people in them achieve their best results. We pioneered the Strategy Execution solution category so leaders can communicate strategy and align efforts well in a faster changing world, and so team members are energized by the purpose and impact of their work. Our customers drive...
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Customer Success Manager
3 days ago
Haltom City, Texas, United States RICARDO RIVERA - State Farm Agent Full timeJob Title: Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at Ricardo Rivera - State Farm Agent. This is a fantastic opportunity for someone who thrives in a fast-paced environment and has a passion for delivering exceptional customer experiences.Key Responsibilities:Develop and maintain strong relationships...
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Manager, Customer Success
2 months ago
Salt Lake City, United States Lucid Software Full timeLucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an...
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Client Success and Engagement Manager
2 days ago
Redwood City, California, United States NimbleRx Full timeNimbleRx is a trailblazing company that is transforming the healthcare industry. As a Client Partner Associate, you will play a critical role in driving business growth and customer satisfaction for our pharmacy partners.This role requires a results-driven individual who can develop and implement strategies to increase pharmacy revenue and performance. You...
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Customer Success Manager
1 month ago
Culver City, United States Lightspark Full timeThe Internet lacks a protocol for money. Lightspark is building the tools and services to make it happen. Lightspark builds enterprise-ready infrastructure for open payments for the Internet at scale using the Lightning Network. An always-on, low-cost, universal payment network will completely transform how money is moved, enabling businesses and developers...
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Customer Success Manager
3 weeks ago
Kansas City, United States XBE Full timeLead customers through all phases of building competitive advantage with XBE solutions Operations coordinators at XBE work with customers through the entire lifecycle of their adoption and usage of XBE products. The ideal candidate is detail oriented, good with people, able to juggle competing interests, and interested in continuous improvement...
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Customer Success Manager
3 weeks ago
Kansas City, United States XBE Full timeLead customers through all phases of building competitive advantage with XBE solutions Operations coordinators at XBE work with customers through the entire lifecycle of their adoption and usage of XBE products. The ideal candidate is detail oriented, good with people, able to juggle competing interests, and interested in continuous improvement...
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Customer Success Manager
1 month ago
new york city, United States Vibe.co Full timeAbout VibeVibe.co is the fastest-growing self-serve Streaming TV ad platform on a mission to democratize access to TV advertising for small and medium-sized businesses.We are building a radically more efficient and transparent marketplace, providing the streaming industry with a much-needed infrastructural backbone. Founded in 2022 by serial entrepreneurs,...
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NimbleRx Success Coordinator
2 weeks ago
Redwood City, California, United States NimbleRx Full timeNimbleRx Career OpportunitiesWe are seeking a motivated and experienced Client Partner to join our team in Redwood City. The ideal candidate will have a strong background in account management, partner/customer success, and sales.Job SummaryThe Client Partner will be responsible for training and managing a book of business of Nimble pharmacy partners,...
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Customer Success Manager
4 days ago
Universal City, Texas, United States John Delgado - State Farm Agent Full timeAbout UsAt John Delgado - State Farm Agent, we value hardworking and dedicated professionals who strive to make a difference in their communities. As a Customer Success Manager, you will be responsible for proactively marketing relevant insurance products and services to clients, improving their lives by providing personalized solutions.Your Key...
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Customer Success Manager
2 days ago
Panama City Beach, Florida, United States Andrew Reuther - State Farm Agent Full timeSalary InformationThe estimated salary for this position is $50,000 - $70,000 per year, depending on experience. In addition to a competitive salary, we offer a range of benefits, including licensing paid by the agency, 401(k), bonus based on performance, and more.About the JobAs a Customer Success Manager, you will be responsible for providing exceptional...
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Customer Success Manager Professional
5 days ago
Kansas City, Missouri, United States FrontStream Full timeJob SummaryWe are seeking a highly skilled CUSTOMER SUCCESS MANAGER PROFESSIONAL to join our team. As a key member of our organization, you will be responsible for implementing customer journey plans that enhance the customer experience, managing ongoing customer needs effectively, and driving high customer retention and volume.Key...