Customer Success Director

7 hours ago


Redwood City, California, United States Disability Solutions Full time
Job Overview
We are seeking a seasoned professional to lead our Customer Success team. As a Customer Success Director, you will be responsible for building and scaling a high-performing team that drives customer retention and growth.

About the Role
The ideal candidate has 10+ years of experience in customer success, with at least 7 years in a managerial or team lead role. You should have a proven track record of building and scaling successful teams in HealthTech or Healthcare. Strong executive communication skills and technical proficiency to understand complex solutions are also essential.

Key Responsibilities
* Lead and develop a high-performing Customer Success team
* Establish scalable processes, tools, and metrics to drive data-driven customer success operations
* Collaborate closely with cross-functional teams to enhance customer experience and improve operational efficiency
* Oversee customer accounts and manage customer P&Ls, ensuring alignment with both customer objectives and organizational goals

What We Offer
* Competitive salary range: $145K - $195K per year
* Eligibility for stock options and annual incentive program
* Medical, Dental, and Vision coverage with generous premium contributions
* Option of a Health Savings Account with Employer Match
* Company paid disability and life insurance

EEO Statement
We are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind.

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