Head of Customer Success

4 days ago

Redwood City, United States Disability Solutions Full time

Notable is the leading intelligent automation company for healthcare. Customers use Notable to drive patient acquisition, retention, and reimbursement, scaling growth without hiring more staff. We don’t just make software. We are on a mission to fix the broken U.S. healthcare system by helping to eliminate the massive administrative burden that is placed on our nation’s healthcare staff. We hire people from diverse backgrounds and are always looking for employees who bring fresh ideas to our space. Passion is paramount, and at Notable, you will get to work with other talented people who aim to set a new standard for innovation in healthcare.Role Summary:We’re looking for an experienced Head of Customer Success to lead our newly founded Customer Success team. This role will be responsible for building a strong operational foundation, standardizing customer success tools and practices, and deepening the team’s strategic capabilities. The ideal candidate has a proven track record in managing and growing high-performing Customer Success teams, excels in executive communication, and can navigate complex customer relationships with a strong mix of technical and commercial acumen.What You’ll Do:Lead and develop a high-performing Customer Success team, focusing on skill-building, growth, and elevating team capabilities.Establish and refine scalable processes, tools, and metrics to drive data-driven customer success operations.Act as a key escalation point for high-stakes customer issues, guiding the team in resolving complex challenges effectively.Collaborate closely with cross-functional teams to enhance customer experience, improve operational efficiency, and provide customer insights to drive product improvements.Maintain and deepen relationships with key customers, providing strategic guidance on solutions, and advising on best practices to support their success.Oversee customer accounts and manage customer P&Ls, ensuring alignment with both customer objectives and organizational goals.Be accountable for customer retention, with a track record of successfully managing GRRWhat We’re Looking For:10+ years of experience in customer success or a related field, with at least 7 years in a managerial or team lead role.Demonstrated success in building and scaling customer success teams in HealthTech or Healthcare.Strong executive communication skills, with the ability to listen actively, articulate solutions clearly, and engage effectively with senior stakeholders.Proven experience in customer success operations, including experience with Salesforce (preferred but not required).Solid financial, commercial, and business acumen, with a strategic understanding of customer P&Ls and the ability to advise on complex business matters.Technical proficiency to understand and discuss solutions with both primary and technical stakeholders, offering in-depth insights on product use and implementation.Beware of job scam fraudsters Our recruiters use @notablehealth.com email addresses exclusively. We do not conduct interviews via text or instant message and we do not ask candidates to download software other than Zoom, to purchase equipment through us, or to provide sensitive personally identifiable information such as bank account or social security numbers. If you have been contacted by someone claiming to be me from a different domain about a job offer, please report it as potential job fraud to law enforcement and contact us here.Compensation Range: $145K - $195KLocationSan Mateo, CATypeFull timeDepartmentDeliveryCompensation$145K – $195K • Offers EquityOur compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.For sales roles, starting salaries are expressed as On Target Earnings (“OTE” = base + commission), and short-term incentives are in the form of and governed by sales commission plans. Non-sales roles may also be eligible for additional compensation. Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance.All regular exempt full-time employees are also eligible for stock options, and Medical, Dental, and Vision coverage with generous premium contributions for both employees and their families, the option of a Health Savings Account with Employer Match, Company paid disability and life insurance with the opportunity to add additional coverage for you and your family.  Notable is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Notable is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Notable are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Notable will not tolerate discrimination or harassment based on any of these characteristics.  As part of this policy and legal compliance, Notable will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship would result. Notable will also accommodate a religious belief or practice (including religious dress and grooming practices, such as religious clothing or hairstyles) if the accommodation is reasonable and will not impose an undue hardship. If you are experiencing a technical issue with your application or an assessment, please email recruiting@notablehealth.com to request assistance.

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