Customer Success Director

4 days ago


Redwood City, California, United States Mathnasium of Redwood City Full time
Job Overview
The Mathnasium of Redwood City is seeking a highly skilled Customer Success Manager to join our team. As a key member of our staff, you will be responsible for delivering exceptional customer experiences and ensuring the success of our students.

This part-time position offers a competitive salary of $27.61-$30.00 per hour, depending on experience level, with an estimated 35-40 hours of work per week. Benefits include 401(k) with a 4% match, dental insurance, health insurance, paid time off, professional development assistance, and vision insurance.

Key Responsibilities:
* Provide superior customer service by nurturing relationships with current clients to ensure retention and understanding of any issues and goals.
* Work with and manage a team of instructors to deliver the right instruction on client goals.
* Schedule parents, clients, and instructors daily, manage an active inbox of inquiries, and respond quickly to parent inquiries via phone calls and voicemails.
* Support the Center Manager and Administrative Team in all operational functions.
* Streamline communication with the head of sales and instructors to ensure that the client has an outstanding onboarding and implementation experience.

Requirements:
* 5+ years of customer success experience or account management.
* Proven leadership skills.
* Excellent communication skills.
* A love for working with children.
* Superb organizational skills and the ability to manage time effectively.
* Driven to succeed and detail-oriented.
* Exemplary character and professionalism.

About Us
The Mathnasium of Redwood City is a TOP TEN Center dedicated to serving our community by changing lives through math. We are committed to providing an exceptional learning experience for students from K-12th grade.

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