Customer Success Manager
1 month ago
Operations coordinators at XBE work with customers through the entire lifecycle of their adoption and usage of XBE products. The ideal candidate is detail oriented, good with people, able to juggle competing interests, and interested in continuous improvement (both for themselves and our customers).
A typical week would include the following:
- Organize and lead a kick off meeting with a new customer to plan their full implementation.
- React to various time-sensitive customer service needs that may result in training, bug fixing, or data fixing.
- Analyze production and efficiency of customer jobs.
- Train users on new capabilities.
- Collaborate with product development.
- Suggest new enhancements and features.
- Record how-to videos.
- Assist with change management strategy and execution.
- Manage projects, both internal and external.
While XBE has a collaborative culture, each operations coordinator has significant individual responsibility. This should sound exciting if you're the right candidate.
The XBE team is distributed around the world, so as long you're able to work during US business hours, any location is fine.
While there aren't specific education or experience requirements, successful candidates must possess strong general knowledge, problem solving and analysis, and communication skills. As long as you can demonstrate those capabilities, we'll consider you.
Finally, while you don't need to have any experience in horizontal construction, it should seem interesting.
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Customer Success Manager
1 week ago
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Customer Success Manager Professional
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Customer Success Regional Team Manager
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Customer Success Manager
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Customer Success Specialist
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Customer Success Professional
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Customer Success Specialist
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Customer Success Specialist
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Senior Customer Success Manager- Enterprise
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Kansas City, United States SafetyCulture Full timeSafetyCulture is a global, product-led SaaS company with the mission of helping distributed working teams get better every day. We're a mobile-first operations platform that gives workers a voice, and leaders visibility, to make better decisions in the workplace every day. Our mission is to unite teams to become a force for improvement in any organisation....
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Customer Success Manager
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Customer Success Business Partner
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Kansas City, Missouri, United States FrontStream Full timeJob DescriptionAt FrontStream, we are revolutionizing fundraising through our all-in-one platform, Panorama. As a Customer Success Business Partner, you will play a critical role in helping us achieve this mission by ensuring the success of our customers. This is an exceptional opportunity to join a dynamic team and make a meaningful impact on the nonprofit...
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Customer Success Specialist
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Customer Success Manager
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Customer Success Manager
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