Customer Relationship Liaison

2 months ago

Fresno, United States Apria, Inc. Full time

**Customer Relationship Liaison (Driving) (M-F 8am-5pm)**

CAROUSEL_PARAGRAPH

* Fresno, California

* Full-time

* Full-time

* Onsite

* Commensurate with Experience

* 15912

** Share Job**

* Acts as a single point of contact for a specific account or accounts.

* Responds to customer needs, concerns and complaints in a timely manner.

* Consults with clients and referral sources on products and necessary equipment.

* Obtains all documentation to be scanned and batched at the Branch.

* Manages all follow-up functions with the account, post set-up.

* Oversees all transactions coming from a specific account(s), including all referral sources.

* Obtains all required documentation for orders to be entered into the system, service scheduling and billing/payment.

* Contacts patients to confirm orders and communicates any financial obligations before referral for delivery/service scheduling.

* Assesses patients needs and promotes company products/services at office visits, as appropriate.

* Proactively resolves issues by anticipating and identifying problems then coordinating the appropriate solution(s).

* Troubleshoots any issues that may arise with the medical groups and any relevant on-site departments.

* Assists medical groups and/or other provider groups to understand the products and services available under the contract.

* Assists in the utilization process as well as transitioning members related to capitation switch outs.

* Coordinates patient services with physicians and medical groups.

* Identifies and develops strategic relationships within the institution that will enhance patient care.

* Participates in the institutions quality assurance/performance improvement initiatives as requested.

Performs timely follow up on initial/renewal authorizations to maintain reimbursement of products/services.

* Performs follow up on outstanding CMNs, Renewal CMNs, and prescriptions.

* May instruct patients on basic use of respiratory therapy equipment, durable medical equipment, oxygen equipment, and other equipment/services in accordance with training received and approved by state licensure limitations.

* Responds to emergency calls and related needs as needed during regular business hours and on an On-Call basis.

* Effectively works and coordinates timely discharges with Customer Care Center and/or Branch Customer Service Team.

* Operates a Personally Owned Vehicle (POV) and/or company vehicle (non-CDL) in accordance with the essential job functions.

* Sets-up and delivers home healthcare products and services.

* Performs other duties as required.

* High School diploma required

* At least 2 years of related experience

* Demonstrated ability to build and maintain solid working relationships with internal and external customers.

* Learn and comply with all Department of Transportation, Transportation Safety Management (TSM) and POV requirements applicable for the safe and complaint use of Apria vehicles and POVs.

* Participate in and successfully complete ongoing training and development to become and remain qualified to perform the essential job functions.

* Geographically located within the assigned territory.

* Business Acumen

* Problem Solving/Analysis

* Communication Proficiency

* Personal Effectiveness/Credibility

* Regularly required to use hands to write, use computer, operate a motor vehicle, use a hand-held device, telephone and use a document imaging system and manipulate documents.

* Regularly required to read documents and write neatly, legibility and transcribe accurate information and numbers/values.

* Employee continually engages in activities that require talking and hearing.

This position requires frequent variations including sitting, walking, standing, kneeling, reaching or stooping.

* The employee must be able to safely operate and possess and maintain a valid drivers license, specific to vehicle operated in the conduct of this job.

* Specific vision abilities required to perform this job safely include close vision, distant vision, night (low to limited light) vision and the ability to adjust focus to work on a computer and read documents.

* The position requires occasional lifting and/or moving items up of to 25 pounds frequently and occasionally up to 40lbs.

* The employee is required to inspect and safely operate a motor vehicle during the day and night and in a wide range of weather and traffic conditions.

* The noise level in the work environment is varies based on the locations or activities proximate to which can range from low to high.

* There is moderate exposure to dust, fume, mists and odors.

* Temperature ranges from normal indoor climate-controlled environment in buildings or vehicles and various outdoor conditions and temperature extremes encountered throughout the year in a variety of US states.

* General lighting is generally provided via florescent lighting indoors, and natural lighting outdoors, and low light conditions consistent with outdoor and/or night working environment.

* May be required to receive vaccinations and participate in medical assessments and testing consistent with the work environment or patients exposed to.

* Will be required to wear various personal protective equipment consistent with the hazards encountered in this role.

* Competitive salary

* Ability to have early access to earned wages

* Medical, Dental and Vision

* Healthcare Flexible Spending Accounts and Healthcare Savings Accounts

* Life, AD&D and Disability Insurance

* Paid Time Off, including Vacation, Personal Time, Paid Sick Leave & Paid Holidays

* 401K Savings Plan (available immediately)

* Educational Assistance

* Employee Referral Reward Program

* Employee Discount Programs

* Company Paid Employee Assistance Plan (available immediately)

* We recognize our veterans by offering a company paid day off for Veterans Day

* Career Advancement/ Development Opportunities

* Compensation is commensurate with experience

* Annual compensation is based on a 40 hour week

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