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Client Relationship Manager

2 months ago

Fresno, California, United States Delta Health Systems Full time

Delta Health Systems, a prominent Third Party Administrator (TPA) recognized for its adaptability, innovative solutions, and exceptional customer support, is seeking a proactive and dedicated professional for the role of:

Account Manager: Wellness Division

KEY RESPONSIBILITIES

  • Act as a primary contact between clients, internal departments, and external service providers.
  • Provide timely and accurate responses to inquiries from clients and brokers.
  • Oversee various health management initiatives on behalf of clients.
  • Manage employee engagement initiatives.
  • Deliver presentations to clients and stakeholders.
  • Prepare for and engage in client and employee presentations.
  • Generate monthly and quarterly reports for clients.
  • Maintain regular communication with assigned clients, brokers, and consultants to enhance service delivery.
  • Implement new service offerings.
  • Advise clients and brokers on regulatory matters impacting their plans.
  • Represent the company at client meetings and industry events.
  • This position requires travel and the use of a personal vehicle.
  • Perform other duties as assigned.

QUALIFICATIONS AND SKILLS

The ideal candidate will possess one to three years of experience in account management or client relations. A bachelor's degree and familiarity with health management programs are preferred. Candidates must obtain a valid Life/Health Insurance Agent license within one year of hire and possess a valid driver's license along with proof of insurance.

ESSENTIAL SUCCESS FACTORS:

Success in this role will depend on strong emotional and social competencies in the following areas:

  • Self-Confidence: Ability to express views diplomatically, even when they may be unpopular.
  • Self-Control: Maintains composure and clarity under pressure.
  • Conscientiousness: Organized and diligent in work, meeting deadlines consistently.
  • Innovation: Open to new ideas and approaches.
  • Achievement Drive: Continuously seeks to exceed standards of excellence.
  • Commitment: Willing to make sacrifices to achieve goals and uphold core values.
  • Initiative: Actively pursues goals beyond what is required.
  • Optimism: Remains persistent in the face of challenges.
  • Understanding: Sensitive to the feelings and perspectives of others.
  • Service Orientation: Anticipates and meets customer needs effectively.
  • Influence: Capable of persuading others effectively.
  • Communication: Skilled in handling difficult discussions and fostering mutual understanding.
  • Conflict Management: Diplomatic and tactful in resolving tense situations.
  • Collaboration and Cooperation: Shares information and resources effectively with others.

Note: The responsibilities outlined above represent the general requirements of the position but are not intended to be an exhaustive list of all duties that may be assigned.

Delta Health Systems provides a comprehensive benefits package, including medical, dental, and vision insurance, life and disability insurance, flexible spending accounts, a 401(k) plan with safe harbor contributions, vacation and sick leave, paid holidays, tuition reimbursement, and more.

Delta Health Systems is an equal opportunity employer and participates in E-Verify.