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Local Government Liaison

2 months ago

Fresno, California, United States HdL Companies Full time
About the Role

We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to taxpayers, businesses, and the public, while also processing and reviewing tax returns, forms, and payments.

Key Responsibilities
  • Provide customer service to taxpayers, businesses, and the public, primarily via phone and email.
  • Process and review tax returns, forms, applications, and payments daily.
  • Notify, review and resolve outstanding taxpayer compliance issues.
  • Thorough knowledge, interpretation and application of the local tax and business license ordinances.
  • Reconcile and report on all tax revenues activities monthly.
  • Resolve revenue discrepancies through identification, explanation, and communication procedures.
  • Analyze and review taxpayer data for refunds and potential audit.
Requirements
  • Strong computer, clerical, and technical skills with demonstrated proficiency in Excel, Outlook, and Word.
  • Excellent verbal and written communication skills and ability to manage a large call volume.
  • Exceptional customer service skills and ability to deescalate sensitive issues while upholding City standards and requirements.
  • Proven high level of accuracy and review in data entry and analysis.
  • Ability to work independently with strong organizational, decision making, interpersonal and conflict resolution skills.
  • Ability to work effectively and complete tasks in a timely manner despite a heavy workload, frequent interruptions, and other occurrences inherent to this position.
Preferred Qualifications
  • Previous revenue or tax collection experience.
  • Knowledge and experience in the application and interpretation of local government ordinances and government imposed transaction based taxes and fees.
What We Offer
  • Competitive Base Pay
  • Opportunity to participate in k
  • Medical, Dental, Vision, Life/AD&D, LTD and Employee Assistance Program
  • Paid time off for Vacation, Sick and Holidays
  • Employee Stock Ownership Plan