Customer Engagement Manager
5 days ago
We are a leading pet retailer with a passion for delivering exceptional customer experiences. Our stores are designed to provide a welcoming and engaging environment for pet owners and their pets.
As a key member of our Department Management team, you will play a critical role in ensuring the smooth operation of our stores. Your primary responsibility will be to lead a team of retail and pet care associates in delivering a safe, clean, and fun environment for our pets and pet parents.
About Your RoleAs a Customer Engagement Manager, you will be responsible for setting the standards for customer engagement, ensuring that every pet and pet parent has a positive experience in our stores. You will work closely with your team to create a personalized shopping experience for our customers.
- Pet Parent Engagement: You will be responsible for building strong relationships with our customers, understanding their needs, and providing exceptional customer service.
- Associate Leadership: You will lead a team of retail and pet care associates, providing guidance, support, and coaching to ensure they have the skills and knowledge needed to deliver exceptional customer experiences.
- Overall Retail Initiatives: You will work closely with our leadership team to develop and implement strategies to drive sales growth, improve customer satisfaction, and enhance the overall shopping experience.
We offer a range of opportunities for career growth and development, including:
- Leadership development programs to help you build your skills and expertise
- Opportunities to work in different business units, such as our salons or Pets Hotel
- Challenging projects and initiatives to help you develop your skills and expertise
- Competitive compensation and benefits packages
We are a community of pet lovers who are passionate about delivering exceptional customer experiences. We believe in the importance of building strong relationships with our customers and our associates, and we are committed to creating a positive and inclusive work environment.
We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to providing a safe and inclusive work environment for all our associates and customers.
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