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Client Relationship Manager

2 months ago

Fresno, California, United States Delta Health Systems Full time

Delta Health Systems, a prominent Third Party Administrator (TPA) renowned for its flexibility, innovative services, and exceptional customer support, is seeking a proactive and dedicated professional to take on the role of:

Account Manager: Wellness Division

KEY RESPONSIBILITIES

  • Act as a liaison between clients, internal departments, and external service providers.
  • Provide timely and accurate responses to inquiries from clients and brokers.
  • Oversee various population health management initiatives on behalf of clients.
  • Manage employee engagement campaigns effectively.
  • Deliver presentations to clients and stakeholders.
  • Prepare for and participate in client and employee presentations.
  • Generate monthly and quarterly reports for clients.
  • Maintain regular communication with assigned clients, brokers, and consultants to enhance service delivery.
  • Implement new product offerings as needed.
  • Advise clients and brokers on regulatory matters impacting their plans.
  • Represent the company at client meetings, industry events, and professional gatherings.
  • This position requires travel and the use of a personal vehicle.
  • Perform other related duties as assigned.

QUALIFICATIONS AND SKILLS

The ideal candidate will possess one to three years of experience in account management or client relations. A Bachelor's degree and familiarity with population health management programs are preferred. Candidates must obtain a valid Life/Health Insurance Agent license within one year of employment and must have a valid driver's license along with proof of insurance.

ESSENTIAL SUCCESS FACTORS:

Success in this role requires strong emotional and social competencies in the following areas:

  • Self-Confidence: Ability to express views diplomatically, even when they may be unpopular.
  • Self-Control: Maintains composure and clear thinking under pressure.
  • Conscientiousness: Organized and diligent in work, meeting deadlines and commitments.
  • Innovation: Open to new ideas and approaches.
  • Achievement Drive: Continuously strives to exceed standards of excellence.
  • Commitment: Willing to make sacrifices to achieve goals and uphold core values.
  • Initiative: Proactively pursues goals beyond what is required.
  • Optimism: Remains persistent despite challenges and expects success.
  • Understanding: Sensitive to others' feelings and perspectives.
  • Service Orientation: Anticipates and meets customer needs effectively.
  • Influence: Capable of persuading others effectively.
  • Communication: Skilled in addressing difficult issues and listening well.
  • Conflict Management: Diplomatic and tactful in de-escalating tense situations.
  • Collaboration and Cooperation: Shares information and resources, fostering partnerships.

The above statements outline the general requirements of the position but are not intended to be an exhaustive list of duties that may be assigned.

Delta Health Systems provides a comprehensive benefits package, including medical, dental, and vision insurance, life and disability insurance, flexible spending accounts, a 401(k) plan with safe harbor contributions, vacation and sick leave, paid holidays, tuition reimbursement, and more.

Delta Health Systems is an equal opportunity employer and participates in E-Verify.