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Guest Services Representative

2 months ago

Lancaster, United States The High Companies Full time
High Hotels Ltd., is a leading operator of select-service and extended stay hotels across PA & NJ. We strive to maintain the highest standards in guest service and overall product quality.

As a Guest Services Representative for High Hotels LTD., you are required to positively represent the hotel to the guest by responding courteously and efficiently to guest needs, acting as a source of information about the hotel and local area, and assisting guests during arrivals and departure. You will also be responsible for operating the switchboard and handling departmental accounting and financial transactions as they relate to this position.

This position will be located at the Courtyard by Marriott on Hospitality Drive in Lancaster, PA.

We are seeking a Full-Time candidate with the availability to work 3:00pm - 11:00pm on varying days, including weekends.

Weekends include a $2/hour shift premium

Starting Rate: $15.00/hour - $16.00/hour depending upon experience

Areas of responsibility for our Guest Services Representatives include:

  • Responding to guest requests and inquiries.
  • Taking, modifying, and canceling guest reservations.
  • Communicating hotel facilities and services to all guests.
  • Providing information on the local area and points of interest.
  • Assisting guests with arrivals and departures.
  • Answering front desk phone.
  • Cash handling.
  • Will cross-train in Bistro to provide coverage in that department as well.
Our next team-member will ideally possess the following educational and work qualifications:
  • A high school diploma or general equivalent (GED) preferred.
  • The ability to work in both a team environment and independently.
  • Customer service experience.
  • Strong math, reading, and communication skills.
  • Availability to work weekends and holidays is required.
Working for The High Companies:

At High Hotels co-workers always come first. This belief is as strong today as it was when The High Companies was founded over 80 years ago

High Hotels offers a comprehensive total compensation package including medical benefits, 401(k), vacation time and employee discounts (varies depending on employment status)
  • Excellent benefits including medical, dental and vision available for full-time coworkers.
  • Vacation is offered to regular full-time coworkers and is earned annually on your anniversary date. You may carry over a portion of your hours into the next anniversary year.
  • 401(k) Retirement Plan with a company match.
  • Bonus programs - for all housekeeping and front desk co-workers.
  • Worldwide travel discounts.
  • Fun working environment We feel that work should be fun and the management teams do all they can to promote a fun working environment.


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)