Guest Services Associate

2 months ago


Lancaster, Pennsylvania, United States DoubleTree Resort by Hilton Hotel Lancaster Full time

Full Time & Part Time position available

Essential Duties and Responsibilities include the following:

Perform daily front desk tasks including check-in, check-out, posting, corrections, printing reports, room status, room availability, creating, and modifying groups, Guest/Group messages and hotel room block
Answers inquiries pertaining to hotel services; shopping, dining, entertainment, travel, transportation and tours, makes reservations, arranges babysitting services, pickup/delivery to Airport at the request of the Guest and sells seasonal tickets when available i.e. Hershey Park, etc. answers, screens, and routes calls.
Supplies information to callers and records messages.
Answer telephone calls promptly, politely in accordance to the Hilton Brand Standards, and transmits and receives telephone messages.
Completes Daily Shift Checklist, keeps records of room availability and Guest's accounts.
Responsible for maintaining accurate Front Desk cash drawers/Posts charges such as room, sundry items, fax, copy, and telephone. Computes bill, collects payment and makes a change for Guests. Deposits Guest's valuables in safe deposit box at their request.
Records and delivers all wake up calls.
Drives a company van as needed.
Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.
Due to seasonal needs within the Hospitality Industry, it may be necessary to adjust schedules to meet the demands of our business
Benefits at Willow Valley, a local Lancaster County companyPT/FT benefits include Hilton team member travel program which provides hotel discounts around the world
Excellent benefits including medical, dental, and vision for full-time team members. Dental and vision available for part-time team members. Vacation for full-time team members
401(k) Retirement Plan with a company match
Fun working environment
Source: Hospitality Online

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