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Support Center Specialist
1 month ago
Classification: Non-Exempt
Job Summary: The IT Support Center Specialist provides responsive support and eventually develop new procedures to help people work in better ways. This position will also conduct training at the General Office and various branches. Alsco's IT department is based in Salt Lake City and is a group of diverse teams and individuals working to make sure our branches have the support and technology leadership that will ensure their ongoing success, the pace can change from day-to-day, and the Service Desk provides frontline support to both internal and branch-based individuals with information, solutions, and guidance.
About Us: We are Alsco Uniforms. We've been working hard for our customers since 1889 when we invented the uniform and linen rental industry. Alsco Uniforms has grown into a worldwide leader serving over 350,000 customers in 13 countries. It's our job every day to make every aspect of the customer experience better. Whatever our customers need, Alsco Uniforms finds the answers that work for them.
Our employees are the heart and soul of Alsco Uniforms. As a result, we have a long history of strong financial performance, continuous improvement, and customer service. We're seeking driven professionals with an ambition to grow within our company. We'd love to talk to you about how you can fit into our team of diverse individuals and how your hard work will be rewarded with competitive pay and benefits and ongoing career development.
Join our team and build your career with Alsco Uniforms
Our full-time employees enjoy:
401K Plan with Company Match
Medical, Dental, Vision, FSA/HSA
Life Insurance, Disability Insurance
Vacation, Sick Time, Holidays
Choice of Global Cash Card or Direct Deposit
Career Advancement
Learning & Development Opportunities
Inclusive and Diverse Team Environment
Essential Functions:
Admission of daily service request and incident tickets, solution matching and research, remote guidance and providing resolution and closure.
Use of phone, email, and remote-desktop actions to deliver it by.
A sense of urgency to get tickets handled and closed (yep we have SLAs to meet).
Contribute to our learning services and document/design training materials to further develop users' skills.
General PC and OS issues; iOS/Android support (email, general setup, software installs and troubleshooting); Proprietary ERM application support and training opportunities; Android-based Handheld route/invoice management devices; some networking experience.
Additional Functions:
Perform other duties as assigned.
Qualifications:
Patience and understanding to interact and support a huge range of user-levels while still moving the process forward.
Previous IT experience.
Hunger to start at the beginning and learn our ERM application and the business we are in.
Uncompromising standards in communication and knowledge delivery.
Travel Requirements:
Occasional; typically twice per year for a duration of one week.
Education:
None.
Typical Environmental Conditions:
Indoor office environment.
Some areas of a typical industrial laundry facility.
Typical Physical Activity:
Physical Demands/Requirements consist of standing, sitting for long periods, walking, stooping, fine manual dexterity, driving, traveling by plane or vehicle, grasping, reading, speaking, hearing, and lifting up to 50 lbs.
For a general description of benefits that are being offered for this position, please visit .
Alsco is an Affirmative Action/Equal Employment Opportunity Employer.
Revised: 07/29/2024
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
