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Part-Time Weekend Client Services Representative

2 months ago

Maitland, United States Helios Commercial Service Partners Full time
Weekend/ After Hours Client Service Representatives should be highly organized and able to perform multiple tasks for different clients and field employees simultaneously. Our ideal team member can both coordinate the daily activities of their service team and bring innovative ideas to enhance our clients' and technicians' experience.

Saturday - Sunday 8:00 AM EST - 6:00 PM EST

This is a remote position but first 2-3 weeks will be onsite for training.

WHAT SETS HELIOS APART:
  • Competitive hourly wages
  • Career growth opportunities, promote from within culture
WHAT HELIOS NEEDS FROM YOU:
  • Communicate with clients and employees in a professional, effective, and accurate manner via both phone and email
  • Demonstrate skills for basic computer inquiry and problem solving while updating legacy systems
  • Schedule, coordinate logistics and dispatch service calls to appropriate technician
  • Track work orders through their lifecycle to meet service level agreement
  • Establish and maintain effective working relationships with all levels of staff
  • Meet all key performance indicators
  • Engage in on-call dispatch rotation
WHAT SETS YOU APART:
  • Strong communication skills with a problem-solving attitude
  • Organizational and time-management skills
  • Demonstrated experience in customer service
  • Demonstrated ability to communicate with teammates
  • Goal oriented, results driven dependable performance
  • 2-3 years of dispatching experience

Design Air Systems, a Helios company, determines compensation based on the cost of labor across several US geographic markets. The base pay for this position ranges from $18 to $22/hour. Pay is based on a number of factors including market location, job-related knowledge, skills, and experience.

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Helios Service Partners is the industry leader in Multi-Site Mechanical Service, Maintenance and Installation. Helios proudly self-performs HVAC, refrigeration, plumbing and commercial kitchen work for America's top multi site businesses.