Guest Service Representative
2 months ago
Job Number 24140577
Job Category Rooms & Guest Services Operations
Location JW Marriott Los Angeles L.A. LIVE, 900 West Olympic Boulevard, Los Angeles, California, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up on any outstanding requests or problems from the previous day and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
The pay range for this position is $25.56 to $31.95 per hour and offers health care benefits, retirement benefits, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of Wonderful Hospitality. Always. by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name thats synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youre happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brands namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where youll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. Thats The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.-
Guest Service Representative
1 month ago
Los Angeles, California, United States Pacifica Hotels Full timeJob Title: Guest Service RepresentativePacifica Hotels is seeking a highly skilled and dedicated Guest Service Representative to join our team. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Provide...
-
Guest Services Representative
4 weeks ago
Los Angeles, California, United States UCLA Health Full timeUCLA Health Guest Services RepresentativeUCLA Health is seeking a Guest Services Representative to provide exceptional support to patients and their families at our Tiverton, Health & Wellness Hotel.Key Responsibilities:Provide warm and welcoming service to guests, ensuring their needs are met and exceeded.Collaborate with hotel staff to ensure seamless...
-
Guest Service Representative
4 months ago
Los Angeles, United States Pacifica Hotels Full time** Guest Service Representative** **Job Category****:** Front Office **Requisition Number****:** GUEST03544 Showing 1 location **Job Details** **Description** Pacifica Hotels is looking for an outstanding, flexible Guest Service Representative to work in one of the most beautiful settings in the world! Our Guest Service Representatives are hands-on,...
-
Guest Services Representative
4 weeks ago
Los Angeles, California, United States University of Southern California Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Guest Services Representative to join our team at the University of Southern California. As a Guest Services Representative, you will be the face of our organization, providing exceptional service to our guests and ensuring that their experience is nothing short of outstanding.Key...
-
Guest Service Representative
5 months ago
Los Angeles, United States Nothing Bundt Cakes Full timeThe Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests,...
-
Guest Services Representative
2 weeks ago
Los Angeles, California, United States University of Southern California Full timeJob Title: Guest Services RepresentativeWe are seeking a highly motivated and customer-focused Guest Services Representative to join our team at the University of Southern California. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring a warm and welcoming experience in our dining and...
-
Guest Service Representative
1 month ago
Los Angeles, California, United States free-classifieds-usa Full timeJob Title: Guest Service RepresentativeWe are seeking a highly skilled Guest Service Representative to join our team at The W Los Angeles - West Beverly Hills. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and...
-
Guest Services Representative
2 weeks ago
Los Angeles, California, United States Live Nation Entertainment Full timeDeliver Exceptional Guest ExperiencesAs a Guest Service Representative at Live Nation Entertainment, you will be responsible for creating a positive and memorable experience for our guests. Your primary focus will be on providing exceptional customer service, ensuring that every guest feels welcome and valued.Key Responsibilities:Greet all guests promptly...
-
Guest Service Representative
7 days ago
Los Angeles, California, United States Marriott International Inc Full timeJob SummaryAs a Guest Service Representative at Marriott International Inc, you will be responsible for providing exceptional customer service to our guests. Your primary duties will include checking in and out guests, handling room reservations, and addressing any guest requests or concerns.Key Responsibilities Organize and confirm guest check-ins...
-
Guest Services Representative
3 weeks ago
Los Angeles, California, United States Azul Hospitality Full timeJob SummaryWe are seeking a highly skilled and customer-focused Guest Services Representative to join our team at Azul Hospitality. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGuest Registration and Check-out:...
-
Guest Services Representative
2 months ago
Los Angeles, California, United States Azul Hospitality Full timeJob SummaryWe are seeking a highly skilled and customer-focused Guest Services Representative to join our team at Azul Hospitality. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGuest Registration and Check-out:...
-
Guest Services Representative
1 week ago
Los Angeles, California, United States University of Southern California Full timeCustomer Service ExcellenceWe are seeking a highly motivated and customer-focused Guest Services Representative to join our team at the University of Southern California. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring a warm and welcoming experience in our dining and food service...
-
Guest Services Representative
4 weeks ago
Los Angeles, California, United States Aeg Worldwide Inc Full timeAbout AEG Worldwide IncAEG Worldwide Inc is a leading sports and live entertainment company that has been transforming the industry for over 20 years. With a portfolio of over 300 venues, leading sports franchises, and marquee music brands, we deliver unforgettable experiences to millions of guests worldwide.About the RoleWe are seeking a highly skilled...
-
Guest Services Representative
2 months ago
Los Angeles, California, United States Chicken Coup, LLC Full timeAbout the RoleWe're seeking a highly motivated and customer-focused individual to join our team as a Guest Services Representative. As a key member of our team, you will be responsible for providing exceptional service to our guests, ensuring their experience is memorable and enjoyable.Key ResponsibilitiesDeliver Outstanding Guest Service: Provide warm and...
-
Guest Services Representative
2 months ago
Los Angeles, California, United States Avion Hospitality Full timePosition Overview The Guest Services Representative plays a crucial role in welcoming and registering guests, ensuring exceptional service throughout their stay, and efficiently managing the guest's account upon departure. Key responsibilities include guest registration, reservation management, and providing concierge support. The role demands a commitment...
-
Guest Services Representative
2 weeks ago
Los Angeles, California, United States University of Southern California Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Guest Services Representative to join our team at the University of Southern California. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring a warm and welcoming experience in our dining and kitchen areas.Key...
-
Guest Services Representative
2 months ago
Los Angeles, California, United States Avion Hospitality Full timePosition Overview The Guest Services Representative plays a crucial role in ensuring a welcoming atmosphere for all visitors. This position involves greeting and registering guests, delivering exceptional service throughout their stay, and managing the guest's account upon departure. Key responsibilities include guest registration, reservation management,...
-
Guest Services Representative
2 weeks ago
Los Angeles, California, United States University of Southern California Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Guest Services Representative to join our team at the University of Southern California. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring a warm and welcoming experience in our dining and hospitality venues.Key...
-
Guest Service Representative
1 month ago
Los Angeles, California, United States Accor Full timeJob Title: Guest Service AgentJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Guest Service Agent. As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience during their stay.Key Responsibilities:Greet guests upon...
-
Guest Service Representative
2 days ago
Los Angeles, California, United States Hilton Hotels Corporation Full timeKey Responsibilities:• Greet guests and complete the registration process• Assist guests with check-out• Demonstrate a thorough knowledge of hotel information• Use up-selling techniques to promote hotel services and facilities• Respond to guest inquiries and resolve issuesAbout the Role:As a Guest Service Agent at Hilton Hotels Corporation, you...
