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Quality Assurance Manager

2 months ago

Erie, United States Equus Full time

Job Description

Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed.

Manage and update internal tracking systems 

Review case files to ensure compliance with contractual agreements

Conduct file and system maintenance reviews for all Workforce Innovation and Opportunity Act programs 

Assist with the development, implementation and enforcement of quality assurance plans

Recommend corrective actions; implement corrective action plans, regarding overall project success

Customer satisfaction results to senior management and keeps senior management informed as to the status of program case management and performance

Develop and maintain Standard Operating Procedures

Develop and coordinate training activities to ensure that all operations staff are properly trained to implement project activities effectively

Direct related work experience in quality control or performance monitoring

Familiarity with applicable federal, state and local laws and regulations

Accustomed to complex, fast-paced and confidential work environment

Excellent written and verbal communication skills including understanding the legal language of contracts

Demonstrated computer skills, able to use various software programs for correspondence, reports, statistical compilation and analysis, and database access

Must establish and maintain effective working relationships with, and among, all personnel

Must support the mission of the Company

Must maintain the confidentiality of all information housed in the division

Other work-related duties as assigned