Senior Conference Services Manager

2 weeks ago

Atlanta, United States Omni Hotels Full time

Overview:

Omni Atlanta Hotel at Centennial Park

Luxurious comfort embraces pure style at the elegant, four-diamond Omni Hotel at Centennial Park. Located in the heart of downtown Atlanta within the bustling Centennial Park District, this luxury hotel treats you to views of the spectacular downtown skyline or picturesque Centennial Olympic Park. The Omni Atlanta Hotel at Centennial Park is connected to Philips Arena and the Georgia World Congress Center, and it is the closest hotel to the Mercedes-Benz Stadium.

Omni Atlanta's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hotel at Centennial Park may be your perfect match.

Job Description:

This is a Senior level position and is responsible for providing planning assistance and direction for incoming group customers, as well as providing that information to partnering departments to ensure successful follow-through with clients wishes and plans. This role will also provide support, when needed, to the Director and Assistant Director within the Convention Services department. This position is eligible for the Omni Sales Incentive Plan and does include a limited, work-from-home component that begins after initial on-boarding period has passed.

Location: Atlanta, GA (on property) This position is eligible for the Omni Hotels & Resorts WFH Incentive after 90 days of employment.

Responsibilities:
  • Manage all logistical aspects of largescale conferences and conventions of 300 rooms and above
  • Coordinate a detailed schedule of programs to include the following: meeting set-up, group catering, room reservations, food & beverage and special functions.
  • Coordinate on-site planning meetings and site visits at the request of the Customer
  • Recommend full usage of facility services to client. CSMs must be up-to-date on current pricing and operational procedures.
  • Prepare detailed Banquet Event Orders for use by client and operational staff.
  • Prepare details Group Resumes to communicate all group logistics to hotel operations staff
  • Prepares detailed meeting room and function room diagrams for operational areas.
  • Responsible for distributing agendas to both Convention Services and Catering teams.
  • Manages individual group room blocks and forecasts
  • Attend weekly Group Resume meeting to discuss upcoming programs with Department Heads.
  • Monitor client's program while on property to ensure a well-run meeting.
  • Provide Direction to Event Concierge to track daily progress and relate any changes to the group's agenda to appropriate departments.
  • Serve as immediate supervisor to assigned Convention Services Coordinators to ensure administrative tasks are completed
  • Ask for repeat business and referrals for follow-up by the sales team.
  • Attend weekly Group Pickup Meetings with Director of Revenue Management and Director of Sales
  • Attend department meetings and other company required trainings.
  • Complete other duties as assigned by management.
Qualifications:
  • Minimum 3 years Convention Services management experience, in full service hotel or resort (luxury or convention property preferred)
  • College degree preferred, work experience can substitute for education.
  • Must have working knowledge of Excel, Word, Outlook, PowerPoint. Salesforce FDC experience is also a plus.
  • Must be organized and detail oriented with ability to multitask.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

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