Intake Specialist I

4 weeks ago

Philadelphia, United States FREEDOM CARE , LLC Full time

Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We're a PAS home care agency in the Philadelphia area of Pennsylvania that assists patients that want to have a family member or friend be their caregiver in their own home. We are continually expanding our areas of focus including operations and tech-based innovations throughout Pennsylvania and other states.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

  • Here For You (An attitude of service, empathy, and availability)
  • Own It (Drive and ownership)
  • Do the Right Thing (High integrity)
  • Be Positive (Great attitude and a can-do positive approach to challenges)
Join our team and make a positive impact on the lives of others We are looking for an Intake Specialist I for our team in Pennsylvania.

This is a hybrid role that will require a semi-regular commute to our office in Philadelphia, PA.

PLEASE NOTE:
  • Candidates looking to apply must either currently have a HHA or PCA certification, or be willing to gain certification
Department & Position Overview:

The Intake Specialist I will working closely with clients, caregivers and departments across the business to ensure a seamless enrollment process for our patients. Your goal will be to provide a exceptional Customer Service experience, while ensuring that our clients are receiving the care they need. We value your can-do positive attitude and desire to turn a negative into a positive. You will receive excellent in-house training which will help you develop a thorough understanding of our program. We will nurture your talent and provide continued career development opportunities, from your induction and throughout your career with us. People on our team all possess a real passion for helping people, which is one of our company's core values. You will ensure our customers receive the level of care and attention they deserve. You'll pride yourself on your ability to problem solve and take ownership for each customer request ensuring that we always do the right thing for our members.
Every Day You Will:
  • Ensure a seamless, complete and effective enrollment process for all prospective clients into the PAS program
  • Be the initial point-of-contact for calls from prospective clients, caregivers or pending enrollees
  • Provide exceptional customer service and positive experience for potential patients/caregivers
  • Manage an open caseload until the enrollment process is complete
  • Regular communication with a variety of health plans regarding patient benefits and authorizations
  • Navigate multiple systems and portals to determine eligibility and obtain authorization
  • Regularly achieve monthly new enrollee goals
  • Maintain data input, scheduling, document uploading and initiate patient enrollment confirmation or rejection communications
  • Be ready and willing to step into the role of an HHA with clients/patients on an emergency basis, if and when needed
Ideal Candidate Will Possess:
  • Proven exceptional customer service, case management
  • Reliable transportation with the ability to travel to patient homes throughout Pittsburgh and surrounding areas on a weekly basis
  • Motivated to help patients/caregivers with the drive to exceed open case targets and metrics
  • Must have poise and patience when dealing with clients
  • Excellent written and verbal skills
  • Computer proficiency required; strong typing skills and ability to leverage technology to identify, research and solve customer issues
  • Excellent attention to detail
  • Keen attention detail, metrics driven, excellent time management skills
  • High empathy and collaborative team player
  • Flexibility and openness, as the role and responsibilities may change and/or evolve as we grow
  • Home Health Aide certification required
Nice-to-Haves:
  • 2+ years of relevant experience in a similar position is preferred
  • Salesforce experience
  • 2+ years of customer service experience
  • Bilingual in Spanish, or other languages desired
Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

#INDHV

At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $16.00 and $20.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.

Salary Range

$16-$20 USD

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