Current jobs related to Client Implementation Services Manager - Suwanee - The Ladders
-
Suwanee, Georgia, United States Sourced. Full timeJob OverviewPosition Title: Software Implementation and Training ConsultantWhat We Seek:An excellent opportunity awaits for a Software Implementation and Training Consultant at a small firm recognized as a third-party authorized partner for MIP Fund Accounting Software.The MIP Fund Accounting modules are tailored specifically for the nonprofit sector,...
-
Client Service Associate
2 months ago
Suwanee, Georgia, United States Jackson Hewitt Full timeAt Jackson Hewitt, and its Franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. This is something that the vast majority of taxpayers don't receive from DIY or other assisted providers. We take pride in that. The role you play is critical to our...
-
Client Relationship Coordinator
7 days ago
Suwanee, Georgia, United States Sourced. Full timeJob OverviewPosition Title: Client Service SpecialistWhat We SeekAn outstanding opportunity exists within a premier financial advisory firm for a dedicated Client Service Specialist.In the role of Client Service Specialist, you will deliver exceptional client support, address non-advisory inquiries, resolve challenges, and play a vital role in the firm's...
-
Client Success Advocate
2 days ago
Suwanee, Georgia, United States brightfirellc Full timeJob OverviewSalary: CompetitiveABOUT BRIGHTFIREBrightFire is a premier digital marketing service provider for insurance agencies across the United States. Our mission is to deliver exceptional customer service and effective solutions that yield measurable results. We specialize in creating agency websites, managing social media, overseeing reviews and...
-
Client Success Coordinator
2 days ago
Suwanee, Georgia, United States brightfirellc Full timeJob OverviewSalary: CompetitiveABOUT BRIGHTFIREBrightFire is a premier digital marketing service provider dedicated to serving insurance agencies across the United States. Our mission is to deliver exceptional customer service and effective solutions that yield measurable results. We specialize in creating agency websites, managing social media, overseeing...
-
Client Support Specialist
2 days ago
Suwanee, Georgia, United States Aaron Plumbing INC Full timeJob OverviewBenefits:Performance-based bonusesCareer advancement opportunitiesComprehensive training and developmentAaron Plumbing INC is seeking a part-time Customer Service Representative to manage appointment scheduling and provide essential office support. If you are a friendly, organized individual who thrives in a supportive and positive atmosphere...
-
Client Success Advocate
2 days ago
Suwanee, Georgia, United States brightfirellc Full timeJob OverviewSalary: CompetitiveABOUT BRIGHTFIREBrightFire is a premier digital marketing provider catering to insurance agencies across the United States. Our mission is to deliver exceptional customer service and effective solutions that yield tangible results. We specialize in creating agency websites, managing social media, overseeing reviews and...
-
Client Support Representative
4 weeks ago
Suwanee, United States Jet Management Executives Full timeJob DescriptionJob DescriptionJet Management delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Support Representative role to help us achieve...
-
Client Support Representative
1 month ago
Suwanee, United States Jet Management Executives Full timeJob DescriptionJob DescriptionJet Management delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Support Representative role to help us achieve...
-
Client Support Representative
4 days ago
Suwanee, United States Jet Management Executives Full timeJob DescriptionJob DescriptionJet Management delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Support Representative role to help us achieve...
-
Field Service Engineer
2 days ago
Suwanee, Georgia, United States Geek+ Full timeJob OverviewGeek+ stands at the forefront of robotic solutions within the logistics sector. We specialize in Autonomous Mobile Robot (AMR) technologies that facilitate flexible, dependable, and highly efficient automation for warehouse operations and supply chain management. Our innovations automate various labor-intensive tasks such as picking,...
-
Client Engagement Specialist
7 days ago
Suwanee, Georgia, United States InVeris Training Solutions Full timeJob Title: Client Engagement SpecialistInVeris Training Solutions stands at the forefront of integrated live fire and virtual training solutions tailored for military forces, law enforcement agencies, and commercial shooting ranges. With a workforce of 400 professionals across seven countries, including the US, Australia, Canada, the Netherlands, Qatar,...
-
Field Service Engineer
2 days ago
Suwanee, Georgia, United States Geek+ Full timeJob OverviewGeek+ stands at the forefront of robotic innovations in logistics, specializing in Autonomous Mobile Robot (AMR) solutions that enhance flexibility, reliability, and efficiency in warehouse and supply chain operations. Our leadership in the global AMR market has been recognized for three consecutive years, affirming our position as the premier...
-
Client Support Specialist
2 days ago
Suwanee, Georgia, United States Aaron Plumbing INC Full timeJob OverviewBenefits:Performance-based bonusesOpportunities for career growthComprehensive training and development programsAaron Plumbing INC is seeking a part-time Customer Service Representative to assist with appointment scheduling and provide essential office support. Are you a friendly and organized individual? Would you thrive in a positive and...
-
Southeast Regional Service Operations Leader
7 days ago
Suwanee, Georgia, United States Mazak Full timeMazak Corporation is seeking a Regional Service Operations Leader for the Southeast Region. This pivotal role involves managing the service functions within the designated area. The leader is expected to mentor their team to ensure that operations are executed in a way that consistently delivers exceptional customer service. Furthermore, the Regional Service...
-
Suwanee, Georgia, United States Geek+ Full timeJob OverviewGeek+ stands at the forefront of robotic innovation within the logistics sector. We specialize in developing Autonomous Mobile Robot (AMR) solutions that enhance flexibility, reliability, and efficiency in warehouse and supply chain operations by automating labor-intensive tasks such as picking, transporting, and sorting. Our leadership in the...
-
Business Development Manager
3 months ago
Suwanee, United States Novalink Solutions LLC Full timeJob DescriptionJob DescriptionSalary: Novalink, founded in 2003 , is a leading consulting and staffing company serving clients in public and private sectors in Information Technology, Telecommunications (IT/Telecom), Technical Networks, Finance, and Administration. With government agencies as our primary clientele, our team has a proven track record of...
-
Client Engagement Specialist
7 days ago
Suwanee, Georgia, United States Jwhite Full timeClient Engagement Specialist - Jwhite AgencyAre you passionate about making a difference in people's lives? Look no further!At Jwhite Agency, we are dedicated to building a dynamic and hardworking team.Our mission is to assist individuals in navigating the uncertainties of everyday life, recover from unforeseen events, and achieve their aspirations.We are on...
-
Operations Manager
3 months ago
Suwanee, United States Construction Execs Full timeJob DescriptionJob DescriptionSeeking an Experienced Operations Manager(Industrial or Commercial Construction)Are you an experienced Operations Manager looking for a new challenge? Do you thrive in a fast-paced environment where your expertise can make a significant impact? Look no further! Our Client is seeking a talented and motivated Operations Manager to...
-
Director of Health Services
1 month ago
Suwanee, United States Annandale At Suwanee, Inc. Full timeJob DescriptionJob DescriptionDepartmentHealth Services Reports toChief Program Officer Position PurposeOversees the overall operation of the Health Services Department in accordance with current federal, state, local regulations that govern Personal Care Homes, Assisted Living Centers, Independent Living Program and Community Access Group to ensure the...
Client Implementation Services Manager
3 months ago
WHO WE ARE:
Zinnia is simplifying how people buy, sell, and administer insurance products. Combining intuitive enterprise technology solutions and data insights, the Policygenius marketplace, and market-leading products including SmartOffice, AnnuityNet, and WinFlex, Zinnia is redesigning the insurance experience for shoppers, advisors, and insurers alike - and enabling more people to protect their financial futures along the way. Zinnia
has over $173.7 billion in assets under administration across 60+ carrier clients, 350 distributors and partners, and over 2 million policyholders.
WHO YOU ARE:
As a member of the Client Implementation Services team, you will provide full software platform and business support to L&A Exchange's customers. You will maintain extensive interaction with customers, serving as the primary contact for daily operations personnel at each company. Operating at all levels within client organizations, from individual contributors to senior management, you will act as the client advocate within internal departments and promote L&A Exchange's policies and positions. The role emphasizes the management and cultivation of strong client relationships.
The responsibilities include understanding and fulfilling client requirements, documenting and designing solutions, seeking approval, estimating efforts, interpreting and addressing client feedback, and contributing to the development of standards and feedback mechanisms. Additionally, the role involves managing client expectations, advocating L&A Exchange's policies and positions to customers, and adeptly handling conflict
situations.
WHAT YOU'LL DO:
• Oversee all internal and external communications for designated client accounts, gaining a comprehensive understanding of business objectives, practices, and procedures;
• Identify client needs, outline project scopes, and establish timelines, while managing the entire project lifecycle and generating necessary documentation;
• Utilize Team Foundation Server (TFS) to manage business prioritization, deployment, support, and billing processes, coordinating with diverse project teams across different countries and time zones;
• Provide client training, efficiently manage multiple projects, and coordinate cross-team efforts, assisting clients with pre- and post-launch preparations;
• Track and resolve issues throughout project execution, troubleshoot product profile and form issues, and promptly address client inquiries;
• Deliver regular status reports, maintain current system knowledge, handle client billing, and escalate issues to senior management when necessary.
WHAT YOU'LL NEED:
• You have 6+ years of relevant work experience, including 4 years of experience in a project management position;
• You are a methodical critical thinker, analytical, problem solver, and have good organization skills;
• You possess excellent communication skills, both in-person and on the telephone, as well as in written correspondence;
• You have an appropriate blend of project management knowledge, experience, coursework, and credentials;
• You've acquired good interpersonal and team leadership skills with a customer-focused, relationship-driven attitude;
• You can identify client requirements, write business requirements documents and software requirement documents with little to no secondary support;
• You must have strong aptitudes to learn new technical skills;
• You are proficient with Microsoft Office;
• You are flexible to travel as required;
• You excel at collaborating within a team setting;
• Familiarity with XML, JavaScript, and SQL is desirable
BONUS POINTS:
• Understanding of the insurance/financial services sector, specifically in Life and Annuity;
• Proficiency in utilizing web-based Software as a Service (SaaS) applications.
WHAT'S IN IT FOR YOU?
Zinnia offers excellent career progression and competitive compensation. We offer great benefits, including health/dental insurance, parental leave, profit sharing, 401(k), incentive/bonus opportunity, tuition reimbursement, and so much more. We're looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering
cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital
status, veteran status, or disability.
