Client Success Advocate

1 week ago


Suwanee, Georgia, United States brightfirellc Full time
Job Overview

Salary: Competitive

ABOUT BRIGHTFIRE

BrightFire is a premier digital marketing provider catering to insurance agencies across the United States. Our mission is to deliver exceptional customer service and effective solutions that yield tangible results. We specialize in creating agency websites, managing social media, overseeing reviews and reputation, executing pay-per-click advertising, and handling local listings.

For more information about BrightFire, please visit our website.

POSITION SUMMARY

We are in search of a dedicated Customer Success Specialist with outstanding communication abilities to provide digital marketing assistance to our agency website clients. This role involves significant customer interaction, requiring an individual who is knowledgeable about digital media, personable, organized, and committed to delivering excellent service via phone, video conferencing, and email. Additionally, this role includes supporting daily billing tasks and assisting our digital marketing team.

The ideal candidate will possess experience in digital marketing across various channels, a background in customer service or account management, and exceptional communication skills.

WORKING ENVIRONMENT

This position is remote and available only within the USA.

KEY RESPONSIBILITIES

  • Maintain professional and timely communication with clients to keep them informed about their requests.
  • Address customer inquiries through phone and support ticket emails via the helpdesk system.
  • Resolve support tickets efficiently by leveraging strong product knowledge.
  • Update client websites using the WordPress Content Management System.
  • Adhere to established processes and provide constructive feedback for improvements.
  • Handle frontline customer service for billing-related inquiries.
  • Identify opportunities for enhancing overall support processes and share insights.

QUALIFICATIONS

  • Experience in digital marketing across multiple channels and a background in customer service or account management.
  • Familiarity with digital media platforms (e.g., social media, WordPress).
  • Strong attention to detail and organizational skills.
  • Exceptional customer service skills, along with excellent written and verbal communication abilities.
  • Detail-oriented with the capacity to meet deadlines and communicate effectively with clients and internal teams.
  • Willingness to learn new concepts and technologies.
  • Strong time management, organizational, troubleshooting, and problem-solving skills.
  • Dependable, professional, and capable of making independent decisions while being a collaborative team player.
  • Self-motivated with the ability to analyze problems and propose solutions.

BENEFITS & PERKS

  • Competitive Salary
  • Annual Performance Bonus
  • Generous Paid Time Off Policy
  • Approximately 10 Paid Holidays Annually + 2 Floating Holidays
  • 401k Retirement Plan with 4% Company Matching
  • Remote Work Opportunity (USA Only)
  • 100% Paid Employee Health Insurance
  • Discounted Vision and Dental Insurance Options
  • Flexible Work Schedules
  • Company Laptop Provided

BrightFire is an equal opportunity employer. We value the diverse backgrounds and experiences of our team members, which contribute to our culture and success. All employment decisions are based on merit and business needs, without discrimination based on any protected characteristics.



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