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Training Coordinator

3 months ago

Knoxville, United States Kennedy Concepts Inc Full time

Kennedy Concepts’ mission is to enrich the lives of our guests and our team members. We do this through serving the highest level of food quality, bar drink quality, and legendary guest service in a clean and comfortable environment with an energetic ambiance. We believe in treating our team members and guests like family and we know that our success depends upon creating and retaining a team capable of delivering an exceptional dining experience to every guest, every time and creating memories our guests will never forget.

Duties & Responsibilities:

Training & Development

  • Contributes to designing and developing a variety of employee training courses including, but not limited to, web based and classroom training on topics that may vary from Human Resources topics, application software, and job-specific skills.
  • Participates in creating employee training content based on Adult Learning Theory and Instructional Design Theories.
  • Supports the administration of the Learning Management System (LMS), including overseeing compliance training rollout, verifying completion of uploaded employee training documents, and generating reports.
  • Coordinates and performs administrative functions necessary to deliver and document training programs.
  • Organizes training programs and prepares developed learning materials for distribution and presentation.
  • Conducts surveys to assess program effectiveness and identify areas for improvement.
  • Proficient in word processing and presentation software.
  • Operates media equipment such as TVs and personal computers during training and presentations.
  • Collaborates effectively in a team environment and provides attention to detail regarding drafts.
  • Manages multiple assignments at once while assessing and analyzing data.
  • Assists in the maintenance of client specific learning management rosters including, but not limited to, adding employees, removing employees, and requesting password resets.
  • Assists in ensuring that all Kennedy Concepts team member training has been completed by the assigned due dates.
  • Provides audit support to Director of Training; loads required trainings and reports on training progress.
  • Assists with training programs for new store openings, as well as training for new managers and team members both in corporate offices and in-store.
  • Conducts ongoing and continuing educational training with team members and managers in corporate office and in-store.
  • Work and observe in each restaurant to identify training needs, identify CT’s and identify any other restaurant needs which could benefit from additional training.
  • Completes additional responsibilities as assigned.

Qualifications Required

  • Effective verbal and written communication skills.
  • Ability to speak in front of large groups
  • Conveys complex information in an understandable way.
  • Proficiency with Microsoft Office 365 software platforms: Teams, Word, Excel, PowerPoint, Outlook, OneDrive
  • Acceptable problem-solving skills.
  • Excellent time management skills.
  • Ability to operate media equipment such as projectors and personal computers.
  • Experience working in a high demand, fast-paced environment is required with the ability to manage shifting priorities and deadlines.
  • Knowledgeable about learning management systems and e-learning platforms.
  • Restaurant industry experience preferred.

Work Schedule

  • Monday – Friday
  • 35 - 40 hours per week
  • Must be available for occasional weekend days
  • Some evening hours are required