Retail Engagement Coordinator
2 weeks ago
We are seeking a highly motivated and experienced Retail Engagement Coordinator to join our team at HomeSense. As a key member of our frontline team, you will be responsible for promoting a highly satisfied customer experience while driving customer loyalty.
Key Responsibilities:
- Promote a highly satisfied customer experience through excellent customer service skills
- Drive customer loyalty through programs and initiatives
- Address customer concerns and issues promptly
- Train and mentor all associates on policies and procedures
- Provide recognition and constructive feedback on cashier performance
- Maintain and monitor cash controls, including change funds
- Adhere to all labor laws and meal and break period policies
- Assign registers and coordinate breaks to ensure optimized coverage at the frontline and sales floor
- Audit and approve paperwork
- Maintain cleanliness, recovery, and organizational standards throughout the frontline
- Monitor all frontline equipment and communicate issues to management
- Execute and adhere to company directives
- Maintain and uphold merchandising standards within the queue line
- Adhere to all operational, merchandise, and loss prevention policies and procedures
- Ensure proper and timely handling of damages and mark out of stock
- Promote a safe environment and report any safety hazards in the store
Requirements:
- High school graduate or equivalent degree preferred
- Available to work flexible schedule, including evenings and weekends
- Able to work as a team member
- Excellent interpersonal skills
- Exceptional customer service skills
- Able to lift heavy merchandise with or without reasonable accommodations
- Able to train and provide direction to others
- Able to run a register and handle money
- Must be able to handle confidential information with discretion
- Experience as a coordinator or previous retail/supervisory experience preferred
About Us:
We are a dynamic and ever-evolving retail company that values diversity, equity, and inclusion. We are committed to creating a workplace culture that is welcoming, valued, and engaged. We believe in the importance of teamwork and collaboration and are looking for individuals who share our values and are passionate about delivering exceptional customer experiences.
What We Offer:
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. We are an equal opportunity employer and welcome applications from diverse candidates.
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