Retail Engagement Coordinator

1 month ago


Knoxville, United States HomeSense Full time
Job Summary

We are seeking a highly motivated and customer-focused Retail Engagement Coordinator to join our team at HomeSense. As a key member of our frontline team, you will be responsible for promoting a highly satisfied customer experience while driving customer loyalty.

Key Responsibilities
  • Promote a highly satisfied customer experience through excellent customer service and engagement
  • Develop and implement strategies to drive customer loyalty and retention
  • Train and mentor frontline associates on policies and procedures
  • Monitor and maintain cash controls, including change funds
  • Assign registers and coordinate breaks to ensure optimal coverage
  • Audit and approve paperwork
  • Maintain cleanliness, recovery, and organizational standards throughout the frontline
  • Monitor and report safety hazards in the store
Requirements
  • High school graduate or equivalent degree preferred
  • Available to work flexible schedule, including evenings and weekends
  • Excellent interpersonal and customer service skills
  • Able to lift heavy merchandise with or without reasonable accommodations
  • Able to train and provide direction to others
  • Able to run a register and handle money
  • Must be able to handle confidential information with discretion
About Us

We are a dynamic and ever-evolving retail company that values diversity, equity, and inclusion. We are committed to creating a safe and welcoming work environment for all employees. We are an equal opportunity employer and welcome applications from all qualified candidates.



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