Customer Specialist

4 weeks ago

Covington, United States CarMax Full time

6133 - North Shore - 68348 Highway 190 Service Road, Covington, Louisiana, 70433

CarMax, the way your career should be
About this job

As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While communicating and partnering effectively with teams across the organization, you will work to ensure each customer has a positive experience buying and selling cars. We've become the nation's largest retailer of used cars due to our honesty and transparency, and those same values will help you succeed, too.

What you will do - Essential Responsibilities

  • Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications
  • Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals
  • Check in and receive vehicles that are shipped to CarMax; complete the daily scanning and reconciliation of vehicle inventory
  • Perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards
  • Perform various administrative duties, including, but not limited to: printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management
  • Create service appointments and review repair order invoices for retail service work performed; ensure accuracy of documentation for billing
Purpose of the role

This is a high-energy retail sales environment where you will work as a team to meet goals and handle a wide range of customer interactions. To make sure everything goes smoothly, the ability to quickly build rapport with people and understand their needs is essential. You will manage a variety of diverse tasks, with limited supervision, including vehicle sales, processing of sales paperwork, assessing vehicle condition for use in appraisals, and even managing repair orders. We work and learn as a team and the prospects are bright for professionals who aspire to become mentors, managers and business leaders.

Qualifications and Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Demonstrate exceptional communication skills
  • Display confidence in self, the product and CarMax
  • Ability to build and maintain strong relationships
  • Demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun
  • Balance the needs of the Customer and the business when making decisions
  • Seek to fully understand and meet Customer needs
  • Create win-win solutions to Customer issues
  • Get work done well, on time and follow the right process
  • Drive work processes and pay close attention to detail
  • Perform multiple duties in a high energy, fast-paced working environment
  • Read, interpret and transcribe data in order to maintain accurate records
  • Lift objects that weigh as much as 25 lbs.
Education and/or Experience
  • High School Diploma, or equivalent
  • Sales and customer service experience, in an area such as retail, preferred
  • Valid Driver's License
  • Basic skills with Microsoft Office Suite (e.g., Word, Excel and PowerPoint) preferred


About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

  • Store Customer Service Specialist

    3 weeks ago

    Covington, United States Sherwin-Williams Full time

    The individual selected for this role will be expected to work at Store #707140, located at: 70360 Highway 21. Ste 4. Covington, LA 70433 This is a Full-time position. This position is essential to the success of our retail stores. Customer Service S Customer Service Specialist, Customer Service, Specialist, Store

  • Customer Account Specialist

    5 days ago

    Covington, United States McNaughton-McKay Southeast, Inc. Full time

    McNaughton-McKay Electric Company is currently seeking talented individuals to join our Inside Sales team; this full-time opportunity is located in our Covington, Georgia branch. Qualified candidates should have a strong work ethic and a High School Diploma/GED; Bachelors degree preferred. What does a Customer Account Specialist do at McNaughton-McKay? Let...

  • Customer Account Specialist

    7 days ago

    Covington, United States McNaughton-McKay Southeast, Inc. Full time

    McNaughton-McKay Electric Company is currently seeking talented individuals to join our Inside Sales team; this full-time opportunity is located in our Covington, Georgia branch.  Qualified candidates should have a strong work ethic and a High School Diploma/GED; Bachelor’s degree preferred. What does a Customer Account Specialist do at...

  • Customer Relations Specialist

    2 months ago

    Covington, United States Globalstar Full time

    Who we are: Globalstar provides affordable and reliable, mobile voice and data communications when beyond cellular services.We rely on our superior satellite network and excellent team members around the world to deliver quality products, services and peace of mind. For more information, visit www.globalstar.com and www.findmespot.com. Located in Covington,...

  • Customer Experience Specialist

    5 days ago

    Covington, Louisiana, United States CarMax Full time

    About the RoleAs a Customer Specialist at CarMax, you will play a vital role in delivering an exceptional customer experience. You will act as a guide and offer support to customers throughout their journey, ensuring a seamless and transparent process.Key ResponsibilitiesProvide top-notch customer service by guiding customers through every step of the buying...

  • Store Customer Service Specialist

    4 weeks ago

    Covington, United States The Sherwin-Williams Company Full time

    The individual selected for this role will be expected to work at Store #707140, located at: 70360 Highway 21. Ste 4. Covington, LA 70433 This is a Full-time position. This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions...

  • Customer Relations Specialist

    1 week ago

    Covington, Louisiana, United States Netchex Full time

    Position Overview: As a Customer Relations Specialist, you will serve as a crucial connection between our organization and our valued clients. Your primary focus will be to ensure client satisfaction by efficiently addressing concerns, resolving issues, and responding to inquiries. Core Responsibilities: Client Interaction Management: Provide exceptional...

  • HVAC Service Technician

    3 days ago

    Covington, United States Air Conditioning Specialist Full time

    Job SummaryWe are seeking a skilled HVAC Service Technician to join our team at Air Conditioning Specialist. As a key member of our team, you will be responsible for installing, maintaining, and repairing heating, ventilation, and air conditioning systems in residential, commercial, and industrial settings.Key ResponsibilitiesInstallation and Maintenance:...

  • Virtual Customer Support Specialist

    2 weeks ago

    Covington, Virginia, United States VIMO INC Full time

    Position OverviewLocationRemoteEmployment TypeFull-TimeCompensation$16.00 per hourJob CategoryCustomer SupportAbout VIMO INCAt VIMO INC, we are thrilled to announce the opening for Virtual Customer Support Specialists to join our dedicated team. In these challenging times, we are focused on fostering a collaborative and positive work culture, even while...

  • Customer Service Specialist

    1 week ago

    Covington, United States Donut King Covington Full time $12 - $15

    Job DescriptionJob DescriptionAre you a people person with a sweet tooth? Do you thrive in a fun, fast-paced environment? If so, Donut King in Covington, GA wants YOU to be the next superstar on our team! We're looking for full- or part-time Customer Service Specialists - Restaurant Counter Associates to join our crew!With a competitive pay range of $12...

  • Customer Support Specialist

    3 days ago

    Covington, United States ROAD iD Full time

    Job DescriptionRole SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through various communication channels.Key ResponsibilitiesDeliver Exceptional Customer...

  • Customer Support Specialist

    2 weeks ago

    Covington, Louisiana, United States Circle K Stores, Inc. Full time

    Position OverviewAs a Customer Service Representative, you will play a vital role in ensuring customer satisfaction and enhancing the overall shopping experience. Your responsibilities will include:Flexible Scheduling: Availability for various shifts to meet the needs of our customers.Customer Interaction: Engaging with customers to provide assistance and...

  • Customer Engagement Specialist

    2 weeks ago

    Covington, United States Batteries Plus Bulbs Full time

    Position Overview: Retail Sales RepresentativeAre you looking for an exciting opportunity to advance your career in retail? We are a rapidly growing franchise, expanding our presence and seeking enthusiastic individuals to join our dynamic team. With our impressive growth from 3 to 17 locations, we offer a vibrant environment where your career can...

  • Customer Relations Specialist

    2 weeks ago

    Covington, Louisiana, United States Netchex Full time

    Job Overview: As a Client Service Representative, you will serve as a crucial connection between our organization and our valued customers. Your primary responsibility is to ensure customer satisfaction by effectively addressing concerns, resolving issues, and managing inquiries.Key Duties:Client Interaction Management: Provide exceptional service by...

  • Customer Engagement Specialist

    2 weeks ago

    Covington, United States Batteries Plus Bulbs Full time

    Position Overview: Retail Sales RepresentativeAre you looking for an exciting opportunity to advance your career in retail? We are a rapidly growing franchise that has expanded significantly in a short period, and we are seeking enthusiastic individuals to join our dynamic team. As we continue to grow, so do the opportunities for career advancement.We value...

  • Customer Support Specialist

    1 week ago

    Covington, Louisiana, United States Netchex Full time

    Position Overview: As a Client Service Representative at Netchex, you will serve as a crucial connection between our organization and our valued customers. Your primary responsibility is to ensure customer satisfaction by effectively addressing concerns, resolving issues, and managing inquiries.Core Responsibilities: Client Interaction Management: Provide...

  • Customer Relations Specialist

    2 weeks ago

    Covington, Louisiana, United States Netchex Full time

    Position Overview: As a Client Support Associate, you will serve as a crucial liaison between our organization and our valued clientele. Your role is instrumental in fostering customer satisfaction through effective issue resolution, complaint management, and inquiry handling. Core Responsibilities: Client Interaction Management: Provide exceptional service...

  • Customer Support Specialist

    2 weeks ago

    Covington, Louisiana, United States Netchex Full time

    Position Overview: As a Client Service Representative at Netchex, you will serve as a crucial connection between our organization and our valued clients. Your primary responsibility is to ensure customer satisfaction by efficiently addressing concerns, resolving issues, and managing inquiries.Core Responsibilities:Client Interaction Management: Provide...

  • Customer Relations Specialist

    2 weeks ago

    Covington, Louisiana, United States Netchex Full time

    Job Overview: As a Client Service Representative, you will serve as a crucial connection between our organization and our valued customers. Your role is pivotal in guaranteeing customer satisfaction through effective issue resolution, complaint management, and inquiry handling.Core Responsibilities:Client Interaction Management: Provide exceptional service...

  • Customer Support Specialist

    3 weeks ago

    Covington, United States Fidelity Investments Full time

    Job Description:Are you ready to Launch into a career at Fidelity? If so, please consider joining our customer service team in Covington, KY.  This role requires a consistent balance of remote and on-site participation in our Covington office.  Please be mindful of commute distance when considering applying. Our Career Development experience is a...