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Virtual Customer Support Specialist

2 months ago

Covington, Virginia, United States VIMO INC Full time
Position Overview

Location
Remote

Employment Type
Full-Time

Compensation
$16.00 per hour

Job Category
Customer Support

About VIMO INC

At VIMO INC, we are thrilled to announce the opening for Virtual Customer Support Specialists to join our dedicated team. In these challenging times, we are focused on fostering a collaborative and positive work culture, even while working remotely. Our mission is to simplify the process of finding and enrolling in health insurance, making it more accessible for everyone. As a Virtual Customer Support Specialist, you will play a crucial role in enhancing customer experiences and guiding them through the complexities of health insurance enrollment.

Compensation Structure

Base Pay: $14.50 per hour

Enhanced Rate: $16.00 per hour based on attendance and performance

Spanish Bilingual Base Pay: $15.50 per hour

Spanish Bilingual Enhanced Rate: $17.00 per hour based on attendance and performance

Key Responsibilities
  • Handle inbound and outbound customer calls
  • Provide exceptional customer service consistently
  • Assist customers with account management and technical support
  • Perform data entry for applications
  • Respond to online chat inquiries as needed
  • Follow established procedures and policies
  • Utilize creative problem-solving skills
  • Adapt to changing projects and updates
  • Manage time and tasks effectively
  • Engage in extensive self-study and training, with certification dependent on passing required exams
  • Comply with communication guidelines across all channels
Qualifications
  • Must be at least 18 years old
  • Strong computer skills and comfort with new technology
  • Professional demeanor and excellent communication skills
  • Ability to work independently from home
  • Self-motivated and driven to succeed
What We Offer
  • Comprehensive paid training
  • Full-time, seasonal positions with potential for permanent roles
  • Incentives based on performance and attendance
  • Convenience of remote work
  • Supportive team environment
  • 401K matching
  • Individual Coverage HRA (ICHRA)
  • Paid time off (PTO)
Preferred Experience (not mandatory)
  • Background in customer support or technical assistance
  • Experience with health insurance or the Affordable Care Act
  • Previous call center experience
  • Familiarity with CRM systems
  • Spanish bilingual skills are a plus