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Client Services Representative

3 months ago

Bryan, United States URUS Group Full time

Job Description

Position Purpose: Be an advocate for our clients needs and professionally represent Trans Ova Genetics. Consult our clients by providing sound advice and developing a service plan to best meet the needs of our clients operations. Partner with our external and internal clients to create an atmosphere of continual improvement.

Key Responsibilities:

Advocate

  • Respond to client requests within 24 hours.
  • Understand individual client goals / needs in order to recommend the best product and service.
  • Determine needed information required to meet client needs and effectively communicate information and coordinate resources to production teams.
  • Effectively communicate results to clients within 24 hours.
  • Work with clients to find win/win solutions to issues that may arise.
  • Effectively communicate across teams to identify opportunities for improvement, implement better processes, and maintain an environment of accountability.
Consult
  • Develop knowledge base and relationships with production teams to allow for sound advice, production adjustments, and success for our clients in meeting their goals.
  • Assist with the collection of accounts receivable, customer service agreements, and organization of cattle/embryo/semen movements.
  • Work with clients to make the necessary production adjustments needed to meet their production goals.
Partner
  • Build relationships with external and internal clients that will facilitate an environment of trust, loyalty, and honest communication.
  • Follow Trans Ova Genetics policies and procedures.
  • Maintain a professional image reflective of Trans Ova Genetics values including, but not limited to appearance, dress, conversations and decision making.
  • Other duties as assigned by supervisor.

Physical Requirements/Working Conditions:

The position will generally be in an indoor office environment. Occasional travel may be required (