Client Services Representative

2 months ago


Bryan, United States URUS Group Full time
Job Description

As a Client Services Representative, you will serve as an advocate for our client's needs and professionally represent Trans Ova Genetics. Consult our clients by providing sound advice and developing a service plan to best meet the needs of our client's operations. Partner with our external and internal clients to create an atmosphere of continual improvement.

Key Responsibilities:

Advocate
  • Effectively and timely communicate and respond to client requests/queries
  • Understand individual client goals / needs in order to recommend the best product and service
  • Work with clients to find win/win solutions to issues that may arise
  • Work collaboratively across teams
Consult
  • Develop knowledge base and relationships with production teams
  • Assist with the collection of accounts receivable, customer service agreements, and organization of cattle/embryo/semen movements
  • Work with clients to make the necessary production adjustments
Partner
  • Build relationships with external and internal clients that will facilitate an environment of trust, loyalty, and honest communication
Skills/Experience:
  • Knowledge of livestock reproduction required; background and experience in the dairy or beef industry is preferred
  • Excellent communication, organization, and time management skills
  • Proficiency with a computer including Excel, Power Point and Word are required
  • Occasional travel may be required (


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