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Luxury Client Services Coordinator

2 months ago

Bryan, Texas, United States Spherion Full time
Company Overview:
Spherion is a distinguished staffing agency dedicated to connecting talented individuals with exceptional career opportunities. We pride ourselves on understanding the unique needs of both our clients and candidates, ensuring a perfect match.

Position Summary:
The Luxury Client Services Coordinator will be instrumental in maintaining the highest standards of service for our elite clientele. This role is tailored for a meticulous and organized individual who is passionate about delivering unparalleled service in a sophisticated environment.

Key Responsibilities:

Client Engagement:
- Deliver outstanding customer service to high-end clients through various communication channels.
- Address inquiries and resolve concerns with professionalism, ensuring a superior client experience.
- Cultivate a thorough understanding of client preferences to provide tailored service.

Operational Oversight:
- Manage the daily functions of the customer service division to guarantee operational excellence.
- Collaborate with different departments to facilitate smooth service delivery and address any operational challenges.
- Establish and uphold standard operating procedures to ensure premium service quality.

Client Relationship Development:
- Foster and nurture strong relationships with clients, proactively anticipating their needs.
- Oversee client accounts, ensuring accurate and up-to-date information is maintained.
- Conduct regular check-ins with clients to assess satisfaction and identify improvement opportunities.

Issue Resolution:
- Address complex client issues and complaints with a focus on swift and effective resolution.
- Escalate unresolved matters to senior management, ensuring follow-up for satisfactory outcomes.
- Continuously seek ways to enhance processes and elevate client satisfaction.

Team Collaboration:
- Work in conjunction with sales, marketing, and operational teams to ensure a unified approach to client service.
- Provide mentorship and support to junior customer service representatives as necessary.
- Engage in team discussions and contribute to strategic initiatives and decision-making.

Qualifications:
- Bachelor's degree preferred.
- Minimum of 3-5 years of experience in customer service or operations, ideally within a luxury service context.
- Exceptional communication and interpersonal skills.
- Strong organizational and multitasking capabilities, with a keen attention to detail.
- Proficiency in CRM software and Microsoft Office Suite.
- Ability to maintain composure in high-pressure situations.
- A proactive, client-centric approach with a commitment to excellence.

Equal Opportunity Employer:
Spherion is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, protected veteran status, or any other legally protected group status.