Customer Service Representative

4 days ago


Bryan, Texas, United States DeMontrond Full time

Job Summary:

We are seeking a highly skilled and experienced Customer Service Representative to join our team at DeMontrond. As a key member of our Collision Center, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our clients.

Key Responsibilities:

  • Schedule appointments for customers and ensure timely completion of repair orders.
  • Closely review repair orders for accuracy and ensure that all labor and parts are correctly charged.
  • Maintain a high level of customer satisfaction by promptly addressing any concerns or issues.
  • Communicate effectively with staff and customers in a friendly and professional manner.
  • Reconcile daily cash transactions and maintain accurate records.
  • Stay up-to-date with federal, state, and local regulations applicable to the industry.

Requirements:

  • High School Diploma or equivalent required.
  • Minimum of 1 year experience in a similar role, preferably in a customer-facing position.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong organizational and time management skills.
  • Professional appearance and a strong work ethic.

Benefits:

  • Medical, vision, dental, and supplemental insurance.
  • 401K retirement savings plan.
  • Paid time off and holiday pay.
  • Company-paid continuing education and training.

DeMontrond is an equal opportunity employer.



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