Customer Service Representative
4 days ago
Job Summary:
We are seeking a highly skilled and experienced Customer Service Representative to join our team at DeMontrond. As a key member of our Collision Center, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our clients.
Key Responsibilities:
- Schedule appointments for customers and ensure timely completion of repair orders.
- Closely review repair orders for accuracy and ensure that all labor and parts are correctly charged.
- Maintain a high level of customer satisfaction by promptly addressing any concerns or issues.
- Communicate effectively with staff and customers in a friendly and professional manner.
- Reconcile daily cash transactions and maintain accurate records.
- Stay up-to-date with federal, state, and local regulations applicable to the industry.
Requirements:
- High School Diploma or equivalent required.
- Minimum of 1 year experience in a similar role, preferably in a customer-facing position.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong organizational and time management skills.
- Professional appearance and a strong work ethic.
Benefits:
- Medical, vision, dental, and supplemental insurance.
- 401K retirement savings plan.
- Paid time off and holiday pay.
- Company-paid continuing education and training.
DeMontrond is an equal opportunity employer.
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