Customer Service Representative

2 months ago


Bryan, Texas, United States FYZICAL Therapy and Balance Centers Full time
{"h1": "Customer Service Representative", "p": "At FYZICAL Therapy and Balance Centers, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our front desk staff, you will be responsible for providing exceptional customer service to our patients and their families.

Responsibilities:

* Handle patient scheduling, appointments, and multi-phone line communication
* Gather new patient data and keep track of all patient referrals
* Disseminate information to patients and act as a go-between for patients and physicians
* Send and keep a log of all reports sent to doctors
* Collect all payments and insurance verification
* Collect and open mail, distribute mail to proper areas/people
* Send benefits paperwork to billing companies
* Handle all scheduling and ensuing communication
* Answer phones and act as a patient liaison, answering any questions from potential or current patients
* Schedule patients, coordinate evaluations, re-evaluations, appointment reminders, and cancellations
* Collect new patient intake information and track all clinic referrals
* Fax reports to physicians and keep a log of incoming reports
* Verify insurance and track insurance-covered visits, take copayments
* Check mail and keep track of Explanation of Benefits sent from mail and fax to billing company
* Communicate with the office manager and clinicians about scheduling/patient arrival

Requirements:

* High school diploma or equivalent
* Valid driver's license and reliable transportation
* Great communicator and multitasker, detail-oriented
* Positive attitude, good work ethic, integrity, and empathetic toward people in pain

If you are a motivated and organized individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

At FYZICAL Therapy and Balance Centers, we are committed to providing our patients with the highest level of care and service. We are seeking a Customer Service Representative who shares our vision and is dedicated to making a positive impact in the lives of our patients and their families.

Apply today and join our team of dedicated professionals who are passionate about delivering exceptional care and service.

We look forward to hearing from you"}

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