Assistant Help Desk Manager

2 weeks ago

Johns Island, United States Kiawah Island Golf Resort Full time
Position: Assistant Help Desk Manager

Outlet/Location: Kiawah Island Golf Resort

Department: Information Technology

Salary: Full-Time/On-Site

Summary

The Assistant Help Desk Manager will provide essential technical support to internal customers, ensuring the smooth operation of IT systems and services. This role will involve troubleshooting and resolving issues related to desktop computers, phones, and remote access, while maintaining a strong focus on PCI compliance and security best practices.

Responsibilities
  • Respond to all Help Desk request.
  • Prioritization of daily IT duties
  • Searching for solutions to improve the efficiency and the performance of the Help Desk
  • Participate to the on-call rotation schedule - once every 4 weeks
  • Searching for solutions to improve the efficiency and the performance of the Help Desk
  • Maintain Help Desk documentation.
  • Work with 3rd party support to resolve application problems.
  • Provide 5 star level service to our internal customers. Must have service orient personality.
  • Follow and support Resort Vision, Mission Statement and Core Values.
Experience
  • 2 years IT Support
  • Experience with network hardware (routers, switches, wireless access points, etc.) and design of wired/wireless networks
  • PBX Knowledge
  • Excellent analytical and troubleshooting skills
  • Excellent communication skills
  • Cable Management
  • Experience with any or all of the following is preferred: Visual One PMS, Oracle Simphony P.O.S., Cisco/Meraki switches/routers and firewalls, Mitel PBX, Voicemail systems, Call accounting systems, Microsoft Exchange, Delphi, Ideas RMS, Accounting Software.
Essential Physical Requirements
  • Primarily sitting for 35+ hours per week.
  • Light bending and lifting less than 45lbs.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, or efforts associated with this position. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, or efforts associated with this position.

All offers of employment at Kiawah Island Golf Resort are contingent upon the results of a thorough background check. Background checks will be conducted on all final candidates.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Kiawah Island Golf Resort is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, national origin, or due to pregnancy.

We truly appreciate your interest in Kiawah Island Golf Resort. If you have any questions regarding employment at Kiawah Island Golf Resort, please reach out to Jobs@KiawahResort.com.

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