Help Desk Specialist I
6 days ago
Help Desk Specialist I
Job Summary:
We are seeking a skilled Help Desk Specialist I to join our team. The successful candidate will provide technical support to end-users, troubleshoot hardware and software issues, and ensure seamless network connectivity.
Key Responsibilities:
1. Provide technical support to end-users via phone, email, or in-person.
2. Troubleshoot hardware and software issues, including setting up and configuring user accounts and software.
3. Configure, test, and troubleshoot network connectivity and wireless access for local and remote computers or devices.
4. Perform maintenance tasks, such as adding or replacing memory, keyboards, motherboards, and other components.
5. Format, install, set up, maintain, and troubleshoot desktop and laptop computers with and for end-users.
6. Coordinate with vendors to resolve problems and ensure timely resolution of technical issues.
Requirements:
1. Minimum one (1) year experience in a technical support role.
2. Strong knowledge of computer systems, hardware, and software.
3. Excellent communication and problem-solving skills.
4. Ability to work in a fast-paced environment and prioritize tasks effectively.
Certifications:
CompTIA Security+CE
Clearance:
Secret
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