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Help Desk Associate
1 month ago
Job Summary:
The Help Desk Associate is responsible for providing day-to-day technical support to the organization's computer network infrastructure and information management system client database. The ideal candidate will have a strong background in workstation support, including operating systems, applications, and hardware support in a Windows OS environment.
Key Responsibilities:
- Provide desktop and remote technical support in a timely manner
- Install, configure, diagnose, troubleshoot, and repair hardware and related equipment
- Perform hardware/software inventory and software license tracking
- Assist in the training of staff in the use of PCs and basic network operations
Requirements:
- Minimum of 1 year hands-on experience with workstation support
- Strong knowledge of Microsoft and TCP/IP networking and network printing
- Knowledge of networking technologies
- Strong MS Outlook, MS Office, and application support skills
Working Conditions:
The Help Desk Associate will be required to travel to various locations within the tristate area.
Physical Demands:
The position may require heavy lifting at times, 50+ pounds.