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Help Desk Associate

1 month ago


Long Island City, United States FORTUNE SOCIETY INC Full time

Job Summary:

The Help Desk Associate is responsible for providing day-to-day technical support to the organization's computer network infrastructure and information management system client database. The ideal candidate will have a strong background in workstation support, including operating systems, applications, and hardware support in a Windows OS environment.

Key Responsibilities:

  • Provide desktop and remote technical support in a timely manner
  • Install, configure, diagnose, troubleshoot, and repair hardware and related equipment
  • Perform hardware/software inventory and software license tracking
  • Assist in the training of staff in the use of PCs and basic network operations

Requirements:

  • Minimum of 1 year hands-on experience with workstation support
  • Strong knowledge of Microsoft and TCP/IP networking and network printing
  • Knowledge of networking technologies
  • Strong MS Outlook, MS Office, and application support skills

Working Conditions:

The Help Desk Associate will be required to travel to various locations within the tristate area.

Physical Demands:

The position may require heavy lifting at times, 50+ pounds.