Help Desk Consultant

5 days ago

Long Island City, United States City of New York Full time
Job Title: Help Desk Consultant

Join the City of New York's Department of Health and Mental Hygiene as a Help Desk Consultant and play a vital role in supporting the delivery of Early Intervention services to children and families.

Job Summary:

The Help Desk Consultant will provide case resolution support to staff and providers, ensuring timely submission of case information and resolving documentation issues in the EI Hub. This role requires proficiency in the use of the NYS Early Intervention case management system and excellent communication skills.

Key Responsibilities:
  • Facilitate the receipt of Early Intervention services by children and their families through enhanced communication between DOHMH providers and NYS DOH.
  • Serve as an internal and external liaison to providers to ensure mandated service delivery and the flow of documentation is uninterrupted.
  • Analyze the EI case management and billing system to answer requests for technical assistance and advise users on the appropriate action to follow.
  • Complete data entry activities for the timely submission of case information into program databases and conduct outreach to obtain information pertinent to service authorizations.
  • Research and resolve billing issues using EI Systems and other available resources.
  • Coordinate and resolve transportation service issues for children and families and complete special projects as assigned.
Why Work for Us:

The City of New York offers a range of benefits, including premium-free health insurance, a public sector defined benefit pension plan, and a tax-deferred savings program. Additionally, employees may be eligible to work from home up to two days a week.

Qualifications:

To be considered for this role, applicants must possess a baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, including one year in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty.

Commitment to Equity:

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based on any legally protected status or protected characteristic.

  • IT Help Desk Technician

    6 hours ago

    Long Island City, United States Kforce Technology Staffing Full time

    RESPONSIBILITIES:Kforce is working with a global luxury brand located in New York in search of an IT Help Desk Technician to join their team! This position is full time, direct hire and on-site 5-days a week.Summary:Moving between our Long Island City and Fifth Avenue Manhattan locations, this position provides in-person and virtual Level 1 IT help desk...

  • Help Desk Associate

    5 days ago

    Long Island City, United States City of New York Full time

    Job Title: Help Desk AssociateJoin the City of New York team as a Help Desk Associate and contribute to the success of our organization.About the RoleWe are seeking a highly organized and detail-oriented individual to provide administrative support to our team. The successful candidate will be responsible for processing document submissions, completing data...

  • Help Desk Support Specialist

    6 days ago

    Long Island City, United States FORTUNE SOCIETY INC Full time

    Job Title: Help Desk AssociateJoin the Fortune Society Inc. team as a Help Desk Associate and play a vital role in providing day-to-day technical support to our organization's computer network infrastructure.Job Summary:The Help Desk Associate is responsible for delivering exceptional customer service and technical support to our staff, ensuring they have...

  • Help Desk Specialist IV

    1 week ago

    Rock Island, Illinois, United States Beat Full time

    Job Title: Help Desk Specialist IVJob Summary: We are seeking a highly skilled Help Desk Specialist IV to join our team. As a Help Desk Specialist IV, you will be responsible for providing technical support to end users, troubleshooting hardware and software issues, and documenting solutions.Key Responsibilities: 1. Troubleshoot hardware and software...

  • Help Desk Operations Manager

    2 weeks ago

    Rock Island, Illinois, United States Beat Full time

    Job Title: Help Desk Manager**About the Role:**We are seeking a highly skilled and experienced Help Desk Manager to lead our internal information technology support team.**Key Responsibilities:*** Plan, direct, and coordinate the help desk operations to ensure timely and effective technical support to employees* Oversee critical production events, analyzing...

  • Help Desk Analyst

    6 days ago

    Ellicott City, United States Data Computer Corp of America Full time

    Help Desk Analyst Candidate must have or be willing to obtain a Public Trust Clearance. For over 40 years, DCCA has provided a broad range of IT services to government agencies and commercial enterprises, helping them to feel confident in their IT in Help Desk Analyst, Help Desk, Technical Support, Analyst, IT, Skills, Technology, Healthcare

  • Help Desk Technician

    3 weeks ago

    Oklahoma City, United States General Dynamics Information Technology Full time

    Req ID: RQ185666 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: NACI (T1) Job Family: Help Desk Skills: Audiovisual Equipment,Call Center,Customer Service,Help Desk Support,Teleconferencing Experience: 1 + years of related experience Job Description: Help Desk...

  • Help Desk Specialist II

    4 weeks ago

    Bossier City, Louisiana, United States General Dynamics Information Technology Full time

    About the RoleWe are seeking a highly skilled Help Desk Specialist II to join our team at General Dynamics Information Technology. As a Help Desk Specialist II, you will be responsible for providing technical support to our clients, troubleshooting issues, and resolving problems in a timely and efficient manner.Key ResponsibilitiesProvide technical support...

  • Help Desk Specialist

    6 days ago

    Granite City, Illinois, United States Gateway Regional Medical Center Full time

    Job Title: Help Desk TechnicianGateway Regional Medical Center is seeking a skilled Help Desk Technician to join our team. As a Help Desk Technician, you will be responsible for providing technical support and assistance to our staff and patients.Key Responsibilities:Provide technical support and assistance to staff and patients via phone, email, and...

  • Help Desk Specialist

    4 days ago

    Kansas City, Missouri, United States HNTB Full time

    About HNTBHNTB is a leading infrastructure consulting firm that delivers solutions for complex projects across the country.Job SummaryWe are seeking a Service Desk Representative II to join our team. As a Service Desk Representative II, you will be responsible for providing technical support and assistance to our clients and internal teams.Key...

  • Help Desk Specialist

    6 days ago

    Kansas City, Missouri, United States Guitar Center Full time

    {"title": "Help Desk Technician", "description": "About the RoleWe are seeking a skilled Help Desk Technician to join our team at Guitar Center. As a Help Desk Technician, you will be responsible for providing technical support to our customers, resolving issues, and ensuring a positive experience for our customers.Key ResponsibilitiesProvide technical...

  • IT Help Desk Specialist

    4 weeks ago

    Panama City, United States King Technologies, Inc. Full time

    Job DescriptionJob DescriptionKing Technologies is seeking an IT Help Desk Technician to Support the Customer Service Desk for the Operations and Maintenance (O&M) and Life Cycle Maintenance (LCM) to the NSWC PCD RDT&E and NMCI Unclassified Network, the NSWC PCD RDT&E Secure Defense Research and Engineering Network (SDREN) Laboratory (Classified) Network and...

  • Help Desk Specialist

    2 weeks ago

    Granite City, Illinois, United States Gateway Regional Medical Center Full time

    Job Title: Help Desk TechnicianWe are seeking a skilled and detail-oriented Help Desk Technician to join our team at Gateway Regional Medical Center.Job Summary:The Help Desk Technician will be responsible for providing technical support and assistance to our staff and patients. This includes troubleshooting and resolving technical issues, performing...

  • Help Desk Specialist I

    2 weeks ago

    Rock Island, Illinois, United States Beat Full time

    Job Title: Help Desk Specialist I**Job Summary:**We are seeking a highly skilled Help Desk Specialist I to join our team.**Responsibilities:*** Provide technical support for desktop and laptop computers, including setup, troubleshooting, and maintenance* Configure and test network connectivity and wireless access for local and remote computers or devices*...

  • Help Desk Technician

    2 months ago

    Oklahoma City, United States General Dynamics Information Technology Full time

    Type of Requisition:RegularClearance Level Must Currently Possess:NoneClearance Level Must Be Able to Obtain:NoneSuitability:Public Trust/Other Required:NACI (T1)Job Family:Help DeskJob Qualifications:Skills:Audiovisual Equipment, Call Center, Customer Service, Help Desk Support, TeleconferencingCertifications:Experience:1 + years of related experienceUS...

  • Help Desk Analyst

    2 days ago

    New York City, United States A-Line Staffing Solutions Full time

    Title: Help Desk Analyst Location: New York City, NY – Midtown Manhattan Note: This role is NOT open to C2C or 3rd party candidates The Help Desk Analyst provides 1st level Service Desk support for over 12,000 PC/Mac end-users located throughout the country, as well as international users. Support includes data center operations, disaster recovery...

  • Help Desk Specialist I

    2 weeks ago

    Rock Island, Illinois, United States Beat Full time

    Job Title: Help Desk Specialist I**Job Summary:**We are seeking a highly skilled Help Desk Specialist I to join our team.**Responsibilities:*** Provide technical support for desktop and laptop computers, including setup, troubleshooting, and maintenance* Configure and test network connectivity and wireless access for local and remote computers or devices*...

  • IT Help Desk Supervisor

    14 hours ago

    Sioux City, Iowa, United States Computer Integration Technologies Inc Full time

    Job Title: IT Help Desk SupervisorAre you a tech-savvy leader looking to make a real impact in the IT industry? We're seeking an experienced IT Help Desk Supervisor to join our team at Computer Integration Technologies Inc.About the Role:As an IT Help Desk Supervisor, you will be responsible for leading a team of IT Support Engineers and providing top-notch...

  • Help Desk Analyst

    3 weeks ago

    Long Beach, United States Insight Global Full time

    Required Skills & Experience1-2 year's experience in Help desk or Desktop support Network troubleshooting Experience working with hardware and software Ability to keep up with the Ticket SLANice to Have Skills & ExperiencePOS Devices (Point-of-Sale)Job DescriptionAn employer in Long Beach, CA is looking for a Helpdesk Analyst for a large Oil/Gas company....

  • Help Desk Analyst

    3 weeks ago

    Long Beach, United States Insight Global Full time

    Required Skills & Experience1-2 year's experience in Help desk or Desktop support Network troubleshooting Experience working with hardware and software Ability to keep up with the Ticket SLANice to Have Skills & ExperiencePOS Devices (Point-of-Sale)Job DescriptionAn employer in Long Beach, CA is looking for a Helpdesk Analyst for a large Oil/Gas company....