Help Desk Specialist IV

1 week ago


Rock Island, Illinois, United States Beat Full time
Job Title:
Help Desk Specialist IV

Job Summary:
We are seeking a highly skilled Help Desk Specialist IV to join our team. As a Help Desk Specialist IV, you will be responsible for providing technical support to end users, troubleshooting hardware and software issues, and documenting solutions.

Key Responsibilities:
1. Troubleshoot hardware and software problems in person and remotely, resolving and documenting solutions.
2. Monitor backups and maintenance logs to ensure system stability and security.
3. Answer calls or tickets to support end users with applications, hardware, software, and networking.
4. Create end user documentation and knowledge base articles to improve support efficiency.
5. Support server, common user applications, desktop services, and network connectivity and associated hardware.

Requirements:
Minimum seven (7) years of experience in a help desk or technical support role.

Clearance:
Secret

Certifications:
CompTIA Security+CE

Education:
N/A

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