Help Desk Specialist II
2 days ago
Help Desk Specialist II
Job Summary:
We are seeking a highly skilled Help Desk Specialist II to join our team. The successful candidate will be responsible for providing technical support to our end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of our computer systems.
Key Responsibilities:
1. Provide technical support to end-users via phone, email, and in-person.
2. Troubleshoot hardware and software issues, including setting up and configuring new equipment.
3. Maintain and troubleshoot network connectivity and wireless access for local and remote computers or devices.
4. Coordinate with vendors to resolve problems and ensure timely resolution of technical issues.
5. Support server, common user applications, desktop services, and network connectivity and associated hardware.
Requirements:
1. Minimum three (3) years of experience in a help desk or technical support role.
2. Strong knowledge of computer hardware, software, and networking principles.
3. Excellent communication and problem-solving skills.
4. Ability to work in a fast-paced environment and prioritize multiple tasks.
Certifications:
CompTIA Security+CE
Clearance:
Secret
Locations:
Multiple Locations (Rock Island IL ; Fort Huachuca, AZ ; Fort Detrick, MD ; Fort Stewart, GA ; Carlisle Barracks, PA ; Fort Dix, NJ; Ft Rucker, AL; Ft. Eisenhower, GA (Ft. Gordon))
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