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Senior Hospitality Manager, Experiential

2 months ago

St Louis, United States 160over90 Full time
Who We Are:

160over90 is a full-service cultural marketing agency. An integrated part of the Endeavor network, which includes entertainment agency WME and sports, fashion and events leader IMG, 160over90's cultural insight, access and influence helps brands stay connected to what their consumers care about most. With offices in seven countries around the world, 160over90's expertise spans experiential, creative, public relations, digital, social, impact, influence, higher education and more. We represent culture. (B)ring (You)rs. At 160over90, we invite you to be the most authentic version of yourself. No matter where you come from or what you look like, you can be your full self here. Our work reaches diverse communities around the globe. So, it's important to us that our team reflects the full spectrum of voices, values, and perspectives of the audiences we're looking to reach through our work. Just as we're obsessed with our clients, their businesses, and the work we do, we're even more obsessed with the team bringing it to life. Each day we are actively investing to ensure our people feel seen, heard, and appreciated. No matter where they are, who they are, and what they believe in, 160over90 is the throughline to infuse a culture rooted in acceptance and belonging.

Endeavor is a global sports and entertainment company, home to many of the world's most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through IMG ARENA and OpenBet. Endeavor is also the majority owner of TKO Group Holdings (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE.

The Role and What You'll Do:

We are seeking a passionate Account Manager to join a high-performing team. Working across a variety of accounts, you will have the opportunity to assist and collaborate with diverse teams and learn from some of the best in the industry. With no sense of entitlement, your curiosity and ambition will be rewarded with valuable experience, guidance, and connections.

  • Manage multiple client accounts across event, meetings and incentive travel design, planning and execution in collaboration with our support teams in hospitality, creative, air, registration, marketing/strategy, event technology, and production initiatives, acting as the primary liaison between the client and the agency, and ultimately serving as the keeper of "client knowledge."
  • Develop work plans, timelines and budget estimates; ensure a project consistently conforms to those guidelines, and efficiently and effectively runs through the 160over90 process from conception to completion.
  • Manage adjustments to overall schedule; ensure client sign-off on all schedule changes.
  • Maintain regular communication and contact with the client; maintain both efficiency and quality throughout the course of a project (while guaranteeing the proper paper and correspondence trails)
  • Coordinate client meetings, presentation deliverables, client approvals and follow-ups
  • Manage entire process, including generating documentation related to discovery documents, strategic assessments, creative briefs, technology briefs, work order forms, contact reports, change of scope documents, event playbook for internal and external work teams, and event guest communications.
  • Ensure that the strategic objectives of the client are met throughout the course of the project.
  • Ensure that 160over90 adheres to information documented and contractually agreed upon.
  • Properly review contractual obligations and project scope adjustments
  • Track projects with frequent status reports and quality reviews, identifying in advance any potential budget over-runs, slippage and quality issues.
  • Manage multiple projects utilizing contemporary project management tools.
  • Oversee quality assurance review of final deliverables.
  • Manage project estimating, billing and project profitability; identify any budget variances.
  • Manage, in conjunction with hospitality/production management, "hard costs" incurred.
  • Manage, in conjunction with hospitality/production management, outside vendors (hotel, décor, air, photo/video capture, event technology tools, gifting, transportation, venues, restaurants, in-market activities, printers, free lancers, etc.) contracted for an account/project; manage billing procedures for outside vendors related to a project.
  • Manage account/project retirement; archive project and network assets in line with 160over90 procedures.
  • Educate potential clients about the 160over90 methodology and process; create case studies of successful projects upon completion.
  • Participate in sales presentation development and proposals.
  • Estimate project costs/timelines for proposal development.
  • Help identify client opportunities and turn them into new agency initiatives.


You have these:
  • Bachelor's degree in marketing, Hospitality, Event & Meeting Management, or experience in a related field such as hotel convention services or destination management
  • 5-7+ years of planning events, meetings, and incentives
  • Proven capacity in writing clear and inspiring Creative Briefs.
  • Experience in developing and maintaining internal/external time frames and client budgets.
  • Experience in providing solutions based on client/brand needs.
  • Ability to manage multiple projects at a time while paying strict attention to detail.
  • Ability to adapt to a fast paced, growing agency environment while delivering client needs of and/or those of the agency.
  • Ability to think and lead strategic conversations with confidence; gain internal team alignment on a message and prepare the team to deliver a presentation to clients.
  • Exceptional time management skills
  • Outstanding organizational skills
  • Ability to deliver a high level of customer service.
  • Decisive and successful problem-solving skills
  • Positive enthusiastic attitude
  • Willingness to work as a team and pitch in as needed outside the essential functions.
  • Cvent or event platform, event app or texting platform experience a plus, not requested.
  • Ability and desire to travel.


How we work:

Endeavor is at the center of sports, media, entertainment, and fashion and is a largely relationship-based business. To foster an environment of collaboration, develop our future talent, and build on relationships across leadership, peers, and teams, we work from the office 4 days per week. We see immeasurable value internally and throughout the core of the businesses we support.

Don't meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we strive to reflect the world's diverse voices.

Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.