Service Coordinator

2 months ago


Jamestown, United States CENTRAL SALES INC Full time
Position Overview:
Service Coordinator


Hours:
  • Off-Season Mon - Fri 8:00 am to 5:00 pm
  • In-Season Mon - Fri 8:00 am to 6:00 pm
  • On-Call After Hours Seasonally (Planting/Harvest)
Pay:
  • Hourly Wage - Depends On Experience
    • Negotiations starting at $20.00
  • Monthly Sales/Warranty Commission
    • Monthly bonus if sales goal is met
    • Warranty collection commission
  • Annual Year End Bonus
    • Sales/Goal based up to 15% of wages
  • Benefits
    • Health Insurance Coverage after 60 Days - Employer pays 80% of plan
    • Stifel IRA after 1 year - Employer matches contributions up to 3%
    • Aflac - discounted coverage offered
Service Coordinator:
  • Customer Repair Requests
    • Answer/Respond to all customer repair requests/calls
    • Schedule repairs with bay technician/calendar
    • Gain approval of repairs recommended on technician estimate
    • Coordinate with parts department to ensure required parts for repairs are on-hand/ordered
  • Internal Repair Requests
    • Coordinate internal unit repairs with wholegoods team
    • Schedule repairs with bay technician/calendar
    • Gain approval of repairs recommended on technician estimate from wholegoods manager
    • Coordinate with parts department to ensure required parts for repairs are on-hand/ordered
  • Warranty Repair Requests
    • Answer/Respond to all warranty repair requests
    • Schedule repairs with bay technician/calendar
    • Review supplier field campaigns & mandatory safety repairs & coordinate repairs
    • Review unit warranty end dates and request/adjust scheduling of repairs as necessary
    • Coordinate with parts department to ensure required parts for repairs are on-hand/ordered
Service Writer:
  • Work Order Process
    • Open work orders as needed
    • Maintain Service Priority Report spreadsheet
    • Total completed work orders to be finalized/billed out by accounting office
  • Warranty Claim Submission
    • Submit warranty claims to suppliers for repairs completed
    • Maintain warranty reimbursement spreadsheet
    • Submit unpaid repairs to accounting office for possible write-off
Service Team Leadership:
  • Meeting Monthly/Annual Sales Goals
    • Ensure all completed work orders are submitted to be closed by month end
    • Supply projected sales figures at bi-weekly meetings
  • Maintain a Clean and Safe Work Environment
    • Lead service team in maintaining a clean workspace
  • Coordinate Needs with management
    • Service tool/equipment needs
    • Fleet Management
    • Annual Year End Tool Purchase
Service Team L10 Meetings:
  • Participate in bi-weekly service L10 Meeting
  • Actively participate in the achievement of reaching Monthly/Annual Sales Goals
  • Demonstrate & Promote core values of the dealership
  • Participate in the development of the CSI Family & Team atmosphere

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