Operations Coordinator-Member Service

2 weeks ago


Jamestown, North Dakota, United States First Community Credit Union Full time
Job Summary

We are seeking a skilled Operations Coordinator-Member Service to join our team at First Community Credit Union. This role will provide telephone support to members and branch personnel, assist with deposit product and service inquiries, and maintain technical deposit and teller training.

Key Responsibilities
  • Provide first call resolution for inquiries from employees on teller functions and new account processes.
  • Respond to member inquiries and questions by utilizing resources and core system technologies.
  • Maintain a solid working knowledge of deposit products and services.
  • Assist with Individual Retirement Account (IRA) and Health Spending Account (HSA) programs.
  • Perform teller and deposit training activities.
  • Prepare training materials and presentations for Member Service functions.
Requirements
  • Excellent customer service and interpersonal skills.
  • Strong communication skills, including telephone etiquette.
  • Excellent presentation skills.
  • Ability to exercise good judgment and resourcefully solve routine problems.
  • Ability to perform detailed functions quickly and accurately.
Benefits

We offer a great benefits package, including 11 paid federal holidays, 401k match, fully paid single medical, dental, and vision, and more. We value work-life balance and support our employees' well-being.


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