Service Coordinator
4 weeks ago
Central Sales Inc is seeking a highly skilled Service Coordinator to join our team. As a Service Coordinator, you will play a critical role in ensuring the smooth operation of our service department.
Key Responsibilities:- Customer Repair Requests:
- Respond to all customer repair requests and schedule repairs with our technicians.
- Gain approval of repairs recommended on technician estimates.
- Coordinate with our parts department to ensure required parts are on-hand or ordered.
- Internal Repair Requests:
- Coordinate internal unit repairs with our whole goods team.
- Schedule repairs with our technicians and gain approval of repairs recommended on technician estimates.
- Coordinate with our parts department to ensure required parts are on-hand or ordered.
- Warranty Repair Requests:
- Respond to all warranty repair requests and schedule repairs with our technicians.
- Review supplier field campaigns and mandatory safety repairs and coordinate repairs.
- Review unit warranty end dates and request/adjust scheduling of repairs as necessary.
- Coordinate with our parts department to ensure required parts are on-hand or ordered.
- Work Order Process:
- Open work orders as needed.
- Maintain our Service Priority Report spreadsheet.
- Total completed work orders to be finalized and billed out by our accounting office.
- Warranty Claim Submission:
- Submit warranty claims to suppliers for repairs completed.
- Maintain our warranty reimbursement spreadsheet.
- Submit unpaid repairs to our accounting office for possible write-off.
- Meeting Monthly/Annual Sales Goals:
- Ensure all completed work orders are submitted to be closed by month end.
- Supply projected sales figures at bi-weekly meetings.
- Maintain a Clean and Safe Work Environment:
- Lead our service team in maintaining a clean workspace.
- Coordinate Needs with Management:
- Service tool/equipment needs.
- Fleet management.
- Annual year-end tool purchase.
- Participate in bi-weekly service L10 meetings.
- Actively participate in the achievement of reaching monthly/annual sales goals.
- Demonstrate and promote core values of the dealership.
- Participate in the development of the CSI family and team atmosphere.
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