Service Coordinator

4 weeks ago


Jamestown, North Dakota, United States CENTRAL SALES INC Full time
Service Coordinator

Central Sales Inc is seeking a highly skilled Service Coordinator to join our team. As a Service Coordinator, you will play a critical role in ensuring the smooth operation of our service department.

Key Responsibilities:
  • Customer Repair Requests:
    • Respond to all customer repair requests and schedule repairs with our technicians.
    • Gain approval of repairs recommended on technician estimates.
    • Coordinate with our parts department to ensure required parts are on-hand or ordered.
  • Internal Repair Requests:
    • Coordinate internal unit repairs with our whole goods team.
    • Schedule repairs with our technicians and gain approval of repairs recommended on technician estimates.
    • Coordinate with our parts department to ensure required parts are on-hand or ordered.
  • Warranty Repair Requests:
    • Respond to all warranty repair requests and schedule repairs with our technicians.
    • Review supplier field campaigns and mandatory safety repairs and coordinate repairs.
    • Review unit warranty end dates and request/adjust scheduling of repairs as necessary.
    • Coordinate with our parts department to ensure required parts are on-hand or ordered.
Service Writer:
  • Work Order Process:
    • Open work orders as needed.
    • Maintain our Service Priority Report spreadsheet.
    • Total completed work orders to be finalized and billed out by our accounting office.
  • Warranty Claim Submission:
    • Submit warranty claims to suppliers for repairs completed.
    • Maintain our warranty reimbursement spreadsheet.
    • Submit unpaid repairs to our accounting office for possible write-off.
Service Team Leadership:
  • Meeting Monthly/Annual Sales Goals:
    • Ensure all completed work orders are submitted to be closed by month end.
    • Supply projected sales figures at bi-weekly meetings.
  • Maintain a Clean and Safe Work Environment:
    • Lead our service team in maintaining a clean workspace.
  • Coordinate Needs with Management:
    • Service tool/equipment needs.
    • Fleet management.
    • Annual year-end tool purchase.
Service Team L10 Meetings:
  • Participate in bi-weekly service L10 meetings.
  • Actively participate in the achievement of reaching monthly/annual sales goals.
  • Demonstrate and promote core values of the dealership.
  • Participate in the development of the CSI family and team atmosphere.


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