Hotel Sales Coordinator

2 months ago

San Antonio, United States Drury Hotels Company, LLC Full time

Under general supervision, the Hotel Sales Coordinator works closely with the sales and hotel leadership teams to promote and sell guest rooms and meeting facilities by following Drury United processes and procedures to build hotel occupancy, average daily rate (ADR) and maximize revenue per available room (RevPAR).Primary focus is inside sales, which includes coordinating meeting room details, incoming inquiries, proactive sales calls for new business and maintaining relationships with existing clients. Position may include travel to assist with sales blitzes, tradeshows and other promotional opportunities. Must present a high standard of integrity, service, and hospitality at all times to promote the Drury culture to customers and team members. The Hotel Sales Coordinator position is based at an assigned hotel as designated by Drury United Leadership. Property Location:105 South St. Mary's Street - San Antonio, Texas 78205YOU BELONG AT DRURY HOTELS.Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow. WHAT YOU CAN EXPECT FROM USSo. Much. More.Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.Incentives - Quarterly bonuses (we succeed together) based on hotel resultsWork-life-balance - Flexible scheduling, paid time off, hotel discounts and free room nightsCareer growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this yearHealth and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance ProgramRetirement - Company-matched 401(k)Award-winning - Ranked among Forbes' Best Midsize Employers (2023)Job Duties:Displays a +1 Service Attitude and provides courteous, friendly guest service by responding promptly and efficiently to inquiries, requests, all lead sources and guest issues within the assigned response times.Complies and participates in Drury United, the Sales Difference Flexibility within the Framework to include, but not limited to weekly team meetings, weekly pipeline meetings, monthly performance development meetings and hotel revenue meetings.Possesses an understanding of Company programs and policies including, but not limited to Drury Rewards, Company of the Month, group promotions, STAR process, billing, and current PMS System.Books group business while making good business decisions in regards to revenue management.Assists the leadership team with correspondence and communications related to sales activities to include group resumes, BEO's, billing statements and all necessary client follow-up and documentation.Assists with tradeshows, sales blitzes, sales calls, and other promotional events as established by the direct supervisor.Assists and coordinates with clients regarding meeting plans to include room blocks, meeting room functions, F&B, AV, etc.Conducts property tours highlighting Drury Hotel's value proposition to include amenities, rates and other details related to the client's needs.Develops sales leads through maintaining awareness of present guests, research of internet and other lead sources.Assists with sales plans by researching competition, city events, venue partnerships and all areas of opportunity to increase revenue.Understands Company programs and procedures and works within the guidelines including, but not limited to: Drury Rewards, The Lab, Sales Leads 1-2-3, Drury Reports, Group Inquiry Calls and Drury United, The Sales Difference.Maintains accurate information and company records as outlined in the Company's procedures.Utilizes critical thinking skills to make informed decisions keeping the company's best interest in mind.Appreciates the diversity of our team members and guests and contributes to maintaining a positive work environment at all times.Complies with the safety and security policies, procedures, and instructions in performing work efficiently while protecting self, fellow team members, and the hotel.Performs all other duties as required and assigned.Rise. Shine. Work Happy. Apply Now.

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