Sales Coordinator

3 weeks ago


San Antonio Texas, United States Westin San Antonio North Full time
Job Summary

We are seeking a highly organized and detail-oriented Sales Coordinator to join our team at the Westin San Antonio North. As a Sales Coordinator, you will play a critical role in supporting the Sales Team in their administrative functions, ensuring the smooth operation of hotel sales and management.

Key Responsibilities
  • Act as Liaison between Sales Manager(s) and clients in Sales Manager's absence, taking booking inquiry information and preparing proper paperwork.
  • Use various computer software packages to enter data, produce contracts, correspondence, forms, and other documents.
  • Answer telephone calls and respond to caller inquiries in a clear and pleasant manner, exercising decision-making skills to direct caller's requests.
  • Accurately record messages for staff and distribute written messages to staff members in a timely manner.
  • Distribute documents to appropriate persons and locations to ensure prompt processing of time-sensitive information by hotel and supplier staff.
  • Transport documents weighing up to 10 pounds to offices, mailrooms, and other locations throughout the hotel building.
  • Retrieve documents from and place documents into proper receptacles located up to 6 feet high, such as mailboxes, file cabinets, etc.
  • Handle individual reservations for VIP clients, ensuring that all arrangements, including upgrades, are handled properly, coordinating with other departments through oral and written instruction.
  • Organize, file, and retrieve documents in appropriate binders to maintain essential records used in the department operation.
  • Comply with attendance rules and be available to work on a regular basis.
  • Perform any other job-related duties as assigned.
Requirements
  • Hotel experience preferred.
  • High School Diploma, Bachelor's Degree preferred.
  • Basic administrative knowledge, such as business letters, formats, and telephone etiquette.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy.
  • Ability to access and accurately input information into a computer using Microsoft Office Suite.
  • Ability to follow written and verbal instructions.
  • Ability to stand and/or sit and continuously perform essential job functions for the duration of the shift with or without reasonable accommodation.
  • Ability to set up and maintain filing systems.
  • Effective verbal and written communication skills, with the ability to adapt communication style to suit different audiences.
Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental, and financial wellness, creating value in your most important investment - you.

  • Competitive Medical and Dental programs through Anthem Blue Cross Blue Shield.
  • Vision insurance programs through EyeMed.
  • Vacation, Sick, and Vacation programs for time off.
  • Supplemental, Spousal, and Child Life insurance, as well as Short and Long-Term Disability plans.
  • 401(k) Savings Plan with matching funds.
  • Discounts through our 'YouDecide' and Hotel Room Discount programs.

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