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Guest Relations Operational Supervisor

3 months ago

Arlington, United States Six Flags Full time

Job Summary: Responsible for assisting the Guest Services Manager in providing leadership within Guest Services Department and Park Operations, to ensure delivery of a world class entertainment experience to our guests through friendly, clean, fast, and safe service. Job Duties: · Assists in leading the day-to-day operations of the Guest Services Department; ensuring program goals are achieved · Provides supervision, training, and development of team members. · Handles guest concerns and responds to guest comments within standard timelines, including communications by phone, chat, email and additional web-based sources. · Ensures teams are proactively guest friendly and that guest first standards are followed and enforced · Ensures that all guest and employee areas maintain a standard of excellence for cleanliness at all times · Ensures teams provide fast service; consistently achieving a prompt resolution for guest inquiries · Ensures compliance with safety standards · Ensures all training requirements and testing procedures are adhered to as set forth by Six Flags policies and procedures · Personally provides friendly, clean, fast, and safe service for guests and teams · Performs all other tasks and duties as assigned Minimum Qualifications: · Must be at least 16 years of age. · Strong communication skills, computer proficiency, and creative thinker · Ability to handle multiple situations simultaneously and meet deadlines in an efficient manner · Excellent motivational, leadership, and team-building skills · Must be able to work a flexible schedule including nights, weekends, holidays, and extended hours when needed · Must be able to report to duty as needed, with limited notice during situations such as inclement weather preparation/recovery · Ability to stand for extended periods of time, walk the park on a continual basis, and work outside in varying weather conditions · High School diploma and some college preferred #J-18808-Ljbffr