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Security Supervisor

1 month ago

Arlington, Virginia, United States Loews Hotels Full time
Job Title: Security Supervisor

Loews Hotels is seeking a highly skilled and experienced Security Supervisor to join our team at the Loews Arlington Hotel and Convention Center. As a Security Supervisor, you will be responsible for overseeing the security operations of the hotel, ensuring the safety and security of our guests and employees.

Key Responsibilities:
  • Supervise and coordinate the activities of the Security Office, Employee Entrance, and Patrol Officer operations.
  • Perform Security Department training-related activities and ensure thorough understanding of all Hotel Emergency Response Procedures.
  • Oversee access control activities at all facility employee entrances, ensuring only authorized individuals enter.
  • Ensure maintenance of visitor sign-in/out logs and issuance of temporary passes to visitors/vendors.
  • Oversee inspection of all packages entering and exiting through facility employee entrances, denying access to or removal of unauthorized materials.
  • Supervise/Patrol front of house, back of house, and exterior hotel areas, reporting any safety or security hazards, unacceptable behavior, or suspicious persons to Security Supervisor for direction and resolution.
  • Prepare necessary maintenance requests for safety-related maintenance requirements.
  • Supervise/Monitor CCTV cameras, radio communications, and Fire Control Computers.
  • Document all security-related issues and assistance provided in appropriate Security reports.
  • Oversee lost and found activities in accordance with hotel policies.
  • Enforce hotel rules/regulations in accordance with Employee Manual and hotel policy.
  • Monitor and ensure compliance to hotel key control policies by all employees.
  • Interact with guests in a courteous and professional manner.
  • Respond to all guest and employee incidents, gather information, secure area if necessary to preserve evidence.
  • Investigate breaches in security and guest and employee accidents.
  • Question witnesses to incidents, examine incident scenes, gather evidence/data to assist in determination of cause and identification of areas where corrective actions are indicated.
  • Perform lock interrogation operations whenever necessary as part of departmental incident investigation.
  • Assist in periodic locker/wardrobe bag inspections.
  • Assist Director in performance of periodic safety and security inspections.
  • Work closely with LHUSE Risk Manager to identify areas of potential loss/liability.
  • Assist Director and Risk Manager in development of loss prevention procedures/policies.
  • Complete all daily reports in accordance with the Safety Security Manual.
  • May operate departmental vehicles to include electric personnel transport vehicles, pick up trucks, bicycles.
  • May assist in the distribution of employee paychecks.
  • May assist in obtaining materials from Storeroom areas during non-operating hours.
  • Ensure that all after-hour Storeroom entries are documented, and that the reason for entry is indicated and that proper requisitions are obtained for all items removed.
  • Assist other hotel employees in applying Bloodborne Pathogen Exposure Control policies.
  • Answer department phone lines in a prompt and courteous manner in accordance with all Loews Hotels standards.
  • Other duties as assigned.
Requirements:
  • Associates Degree or equivalent.
  • Excellent observation, communication, guest service, and report writing skills.
  • Minimum three + years previous Security supervisory experience in large convention hotel.
  • Possess, Class "D" Security license and CPR and First Aid certification, or ability to obtain.
  • Ability to speak, read, and write English fluently.
  • Able to work a flexible schedule, including weekends and holidays.