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Customer Success Specialist

4 months ago

Raleigh, United States Levitate Full time

Levitate's employees share a very important mission and goal: helping small businesses grow and thrive. We all contribute to this goal in unique ways, and that's why we prioritize helping our staff identify their strengths and find genuine fulfillment in their roles.

Across every team and department at Levitate, you'll find friendship, enthusiasm, intelligence, and drive. In our pursuit to make the world a more creative and entrepreneurial place, we keep our company's five core values at the center of everything we do:

  1. Creating magic
  2. Showing customer empathy
  3. Making data-driven decisions
  4. Focusing on solutions, not problems
  5. Making small improvements every day

We are excited to announce that we are looking for a Customer Success Specialist to join our team at Levitate. As a Customer Success Specialist, you will manage the full customer journey from onboarding to renewal. You will be responsible for managing multiple customer accounts and ensuring that their needs are met in a timely and efficient manner.

Our ideal candidate is coachable, naturally empathetic, has excellent communication and time management skills, and enjoys working in a fast-paced environment.

Responsibilities
  • Serve as the main point of contact to develop and maintain relationships with customers
  • Provide onboarding and training to new customers to assist them in reaching their goals.
  • Maintain a customer book of business where you're responsible for customer health and renewals
  • Ensure customers get fast time-to-value and are engaged with the product
  • Collaborating with cross-functional teams to resolve customer issues
  • Maintain up-to-date knowledge about company products and services.
Our commitment to our staff is showcased not only through our strong company culture, but also through our employee-centric benefits and programs including:
  • Daily catered lunches from locally-owned restaurants and diverse snack offerings
  • Employee-led groups (run club, disc golf club, and book club, just to name a few) that bring employees with similar hobbies and interests together to inspire and build relationships
  • Plentiful opportunities to volunteer with and contribute to local organizations that align with the passions of our staff
  • Flexible PTO to facilitate strong work-life balance
  • Paid parental leave that provides employees with support and flexibility as they grow their families
  • Extensive benefit options including healthy lifestyle reimbursement, 401(k) matching, HSA/FSA, dental, vision, and mental health coverage, and much more
  • Culture Crew and Emerging Leader programs to foster employee leadership development, inclusivity, and connection through year-round trainings and events
Requirements
  • Organizational and process skills are essential
  • Excellent communication and interpersonal skills
  • Experience in a customer-facing role is preferred
  • Be a problem solver and advocate for clients
  • Ability to work independently and as part of a team