Customer Success Manager

3 days ago


Raleigh, North Carolina, United States Clarivate Analytics US LLC Full time

We are seeking a highly motivated Customer Success Manager to join our global Customer Success team at Clarivate Analytics US LLC.

This role will be responsible for managing an assigned territory and book of business associated with the Academic & Government Information Solutions and eBooks Customer Success Team.

The ideal candidate will drive product adoption and usage, identify and mitigate risk, and support the overall growth and retention of our customers.

Key responsibilities include:

  • Proactively working with customers to drive value from our information solutions content products
  • Supporting customers' desired business outcomes
  • Identifying early indicators of account risk and mitigating and escalating at-risk issues to leadership as necessary
  • Defining and establishing goals based on customer needs and our business capabilities
  • Executing a well-defined customer success and engagement plan

Requirements include:

  • Bachelor's Degree required; or equivalent work experience
  • ~5 years of Customer Success, Academic or Public Library and/or SaaS organization experience managing customer relationships
  • ~5 years of experience working in academic libraries or another similar market
  • Knowledge of and proficiency with integrated library systems, discovery workflows and functions, including new technologies and applications that enhance information services in the library market

We are an Equal Opportunity Employer and welcome applications from diverse candidates.



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