Customer Success Manager
3 weeks ago
We are seeking a high-energy and experienced customer success professional with a validated, successful track record of driving successful customer business outcomes. This person will expand the customer’s NVIDIA portfolio via upsell, cross-sell, and retention. This full-time position requires outstanding ability to understand a customer’s business goals and navigate with our partners and internal teams. Additionally, you must exhibit excellent executive relationship skills and an ability to connect customer outcomes to NVIDIA value. Are you able to help a customer see what they need before they even know? Are you passionate about customer outcomes? Then it sounds like we should talk with one another. This role is responsible for post-sales customer success for select NVIDIA customers. You will be a key point of contact and post-sales relationship owner for this defined set of customers, starting at onboarding and driving successful adoption, retention, expansion and advocacy of NVIDIA solutions within the account. What You’ll Be Doing Establish relationships with customer contacts that are pivotal in the successful adoption and use of NVIDIA software solutions at the customer site. Solutions inclusive of NVIDIA AI Enterprise, Omniverse, vGPU, DGX Cloud, DGX, as well as others. Develop individual success plans to effectively help customers achieve their desired business outcomes, which will lead to adoption, revenue growth, and cross-selling into new departments. Introduce them to our training courses to empower the customer’s usage of the products. Lead customer onboarding including detailing status, establishing next steps, addressing operational blocks, proactively supporting customers through external project issues acting as a trusted advisor to end-users, and ensuring clients derive maximum value from their investment. Consistently examine business value metrics and support internal development of resources, education, and tools to broadly share this messaging. Identify customer churn risks and work with the account team to build a risk mitigation plan. Be the voice of the customer. Provide a feedback loop to the product organization about likes and dislikes of the product, key features desired, bugs they find and roadmap prioritization from our key customers. What We Need To See BA degree or equivalent experience. 10+ years experience in Customer Success, sales, professional services, or customer-facing solution architecture role. A solid understanding of the NVIDIA enterprise software portfolio. A real passion for getting things done in a multifaceted sales and technology environment. Proven ability to provide thought leadership, think strategically and effectively communicate vision (both written and verbal) and influence cross-functionally. Ways To Stand Out From The Crowd Exceptional project management experience and development of thoughtful customer success plans that lead to true customer delight. Understanding of industry workflows, modern machine learning and AI trends. A strong curiosity and understanding of new technologies and adept at conveying their value to customers. Demonstrated ability to work cross-functionally in a highly matrixed environment. NVIDIA is consistently voted one of the best companies to work for by Fortune. We have some of the most forward-thinking and hardworking people in the world working for us. If this excites you please let us know. We look forward to hearing from you. The base salary range is 168,000 USD - 327,750 USD. Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. You will also be eligible for equity and benefits. NVIDIA accepts applications on an ongoing basis. NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. #J-18808-Ljbffr
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Customer Success Manager
2 weeks ago
Raleigh, North Carolina, United States Pendo Full timeJob Title: Customer Success ManagerPendo is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for ensuring our customers achieve their desired outcomes by providing exceptional support, guidance, and strategic planning.Key Responsibilities:Develop and execute customer success plans to...
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Customer Success Manager
4 weeks ago
Raleigh, North Carolina, United States Relay Full timeCustomer Success ManagerRelay, a Raleigh-based tech startup, is revolutionizing the way we communicate. We're on a mission to make a meaningful impact, and we're seeking a Customer Success Manager to thrive in our dynamic, high-growth environment.About the RoleWe're building a cloud platform that empowers frontline workers, and we need a dedicated...
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Customer Success Manager
5 days ago
Raleigh, North Carolina, United States Pendo Full timeCustomer Success ManagerPendo is seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for ensuring our customers achieve their desired outcomes and derive maximum value from our product.Key Responsibilities:Develop and execute customer success strategies to drive...
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Customer Success Manager
1 day ago
Raleigh, North Carolina, United States Relay Full timeCustomer Success ManagerRelay, a Raleigh-based tech startup, is revolutionizing the way we communicate. We're on a mission to make a meaningful impact, and we're seeking a Customer Success Manager to thrive in a dynamic, high-growth start-up environment.Our cloud platform is designed to empower frontline workers, and we're looking for someone who can help us...
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Customer Success Manager
2 weeks ago
Raleigh, North Carolina, United States Relay Full timeCustomer Success ManagerRelay, a Raleigh-based tech startup, is seeking a Customer Success Manager to join our team. We're on a mission to revolutionize communication and empower frontline workers. As a Customer Success Manager, you'll play a critical role in driving customer success and growth.Key Responsibilities:Empower the Customer Success Specialist...
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Customer Success Manager
3 weeks ago
Raleigh, North Carolina, United States SECURITI Full timeUnlock Customer Value with SecuritiAt Securiti, we're revolutionizing data security and governance. As a Customer Success Manager, you'll be the driving force behind our customers' success, ensuring they maximize the value of our Data Command Center.Your Key Responsibilities:Develop and execute customized success plans to drive customer adoption and...
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Customer Success Manager
4 weeks ago
Raleigh, North Carolina, United States Bandwidth Full timeJob Title: Customer Success ManagerAt Bandwidth, we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer support and ensuring the success of our strategic enterprise customers.Key Responsibilities:Develop and maintain strong...
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Customer Success Manager
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Raleigh, North Carolina, United States SECURITI Full timeAbout the RoleAt Securiti, we're committed to solving complex privacy, data, and security business challenges with a simplified interface promoting collaboration across the business. As a Customer Success Manager, you'll play a critical role in building key relationships with our customers, working closely with Directors/Managers of Data...
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Customer Success Manager
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Raleigh, United States Medicom Full timeMedicom Technologies, Inc. is a healthcare technology company that is passionate about improving patient outcomes by eliminating health data silos and facilitating data curation. With thousands of connections and participating organizations, Medicom Connect creates bridges for disparate silos of health information so health records and images can be easily...
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Customer Success Manager
3 weeks ago
Raleigh, United States TopQuadrant Full timeOur team is looking for a Customer Success Manager focused on managing and expanding our footprint at key strategic accounts. You will be responsible for building relationships across our customer's organization and raising awareness of our flagship product, TopBraid EDG. As an early member of our Customer Success team, you’ll have a strong influence on...
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Customer Success Manager
2 days ago
Raleigh, North Carolina, United States Benchmark Tool and Supply Full timeJob Title: Customer Success ManagerBenchmark Tool and Supply is seeking a Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for cultivating long-term customer relationships and providing exceptional experiences.The ideal candidate will have a strong understanding of customer needs and be able to...
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Customer Success Manager
1 week ago
Raleigh, United States Clarivate Analytics US LLC Full timeWe are looking for an energetic Customer Success Manager (CSM) to join our global Customer Success team If you have a Bachelor's Degree or higher, experience working in academic libraries or with a SaaS organization in a customer-facing role, and this sounds like an opportunity you are interested in, then we would love to talk to you You will be responsible...
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Customer Success Manager
3 weeks ago
Raleigh, United States Udt Full timeCustomer Success Manager Remote: Florida, Georgia, North Carolina, South Carolina, Oklahoma, Texas, Tennessee, Virginia, Missouri, Maryland Summary UDT is a technology enabler that helps clients in major industries evaluate, architect, provide, secure, and manage technology on the go, in the rack and in the cloud. UDT provides flexible and interoperable...
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Customer Success Manager
5 days ago
Raleigh, North Carolina, United States SECURITI Full timeUnlock Customer Value with SecuritiAs a Customer Success Manager at Securiti, you will be responsible for building and maintaining strong relationships with our enterprise customers. Your primary goal will be to ensure that our customers achieve maximum value from our Data Command Center platform.Key Responsibilities:Develop and execute customer success...
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Customer Success Manager
18 hours ago
Raleigh, North Carolina, United States Relay Full timeCustomer Success Manager Job DescriptionRelay, a Raleigh-based tech startup, is seeking a Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for ensuring the successful onboarding and ongoing management of our enterprise customer accounts.Key Responsibilities:Manage a portfolio of enterprise...
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Customer Success Manager
3 weeks ago
Raleigh, United States Prometheus Group Full timeCurrent job opportunities are posted here as they become available. Prometheus Group is a team of self-starters centered on being resourceful, accountable, and results-focused. Career progress is based on merit and not years of service or attaining certifications. Our drive and dedication to creating great products for our global customers are at the heart...
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Customer Success Manager
6 days ago
Raleigh, North Carolina, United States Relay Full timeCustomer Success ManagerRelay, a Raleigh-based tech startup, is revolutionizing the way we communicate. We're on a mission to make a meaningful impact, and we're seeking a Customer Success Manager who will thrive in a dynamic, high-growth start-up environment.Job OverviewAs a Customer Success Manager at Relay, you will be responsible for managing a portfolio...
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Customer Success Manager
5 days ago
Raleigh, North Carolina, United States Relay Full timeCustomer Success ManagerRelay, a Raleigh-based tech startup, is revolutionizing the way we communicate. We're on a mission to make a meaningful impact, and we're seeking a Customer Success Manager to thrive in a dynamic, high-growth start-up environment.Key Responsibilities:Manage a portfolio of enterprise customer accounts, including onboarding, full...
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Customer Success Manager
4 weeks ago
Raleigh, North Carolina, United States Bandwidth Inc. Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Bandwidth Inc. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer support and ensuring the success of our strategic enterprise customers.Key ResponsibilitiesDevelop and maintain strong relationships with our most...
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Customer Success Manager
1 month ago
Raleigh, North Carolina, United States Relay Full timeCustomer Success ManagerRelay, a Raleigh-based tech startup, is revolutionizing the way we communicate. We're on a mission to make a meaningful impact, and we're seeking a Customer Success Manager to thrive in a dynamic, high-growth start-up environment.Our cloud platform empowers frontline workers with real-time communications, location information, and...
