Customer Success Manager
1 week ago
We are looking for an energetic Customer Success Manager (CSM) to join our global Customer Success team If you have a Bachelor's Degree or higher, experience working in academic libraries or with a SaaS organization in a customer-facing role, and this sounds like an opportunity you are interested in, then we would love to talk to you You will be responsible for managing an assigned territory and book of business associated with the Academic & Government Information Solutions and eBooks Customer Success Team. You will drive product adoption and usage, identify and mitigate risk, and support the overall growth and retention of our customers. You will work proactively with customers and help drive value from our information solutions content products by supporting their desired business outcomes. You will add value and build trusting, lasting relationships by applying industry and product knowledge, relevant experience, and a deep understanding of your customers. Utilizing your strong attention to detail, you will identify early indicators of account risk, and proactively mitigate and escalate at-risk issues to leadership as necessary. About You - experience, education, skills, and accomplishments Bachelor's Degree required; or equivalent work experience 5 years of Customer Success, Academic or Public Library and/or SaaS organization experience managing customer relationships 5 years of experience working in academic libraries or another similar market It would be great if you also had Knowledge of and proficiency with integrated library systems, discovery workflows and functions, including new technologies and applications that enhance information services in the library market. Ability to define and establish goals based on customer needs and our business capabilities, and execute a well-defined customer success and engagement plan Self-starting, self-motivated, team player with an ability to work independently and collaboratively across multiple teams. Strong analytical and creative problem-solving skills. Track record of results and with an extremely high level of customer focus and passion. Excellent interpersonal, communication - spoken, written, listening and presentation skills. What will you be doing in this role? Build customer loyalty and reduce customer cancellations by understanding customers' needs and building relationships with stakeholders. Monitor customer satisfaction, anticipate risk, identify trends and provide solutions to customer problems and challenges. Become a trusted advocate/advisor to customers: gain insight, offer recommendations, and provide support to drive successful outcomes Communicate effectively and collaboratively to develop cross-functional partnerships within the business that guide customer engagement and success strategies. Design, develop and maintain customer education materials employing a high degree of instructional design competency. Drive growth: secure the existing business and identify expansion opportunities across a range of products and services Maintain knowledge of Information Solutions and eBook products and industry trends. About the Team Our A & G Customer Success team aligns within the Revenue organization. Our team is comprised of experienced colleagues across the Americas and around the globe who are passionate about helping academic, government and public institutions and libraries achieve their goals. What we do matters to librarians who need smoother paths to fulfilling their missions to help students, faculty, and researchers think forward. Hours of Work Full time, permanent Although duties are typically performed during normal business hours, occasional off-hours may be required Up to 10% travel is required Clarivate is an Equal Opportunity Employer Vets/Minorities/Women/Disabled
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Customer Success Manager
2 weeks ago
Raleigh, North Carolina, United States Pendo Full timeJob Title: Customer Success ManagerPendo is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for ensuring our customers achieve their desired outcomes by providing exceptional support, guidance, and strategic planning.Key Responsibilities:Develop and execute customer success plans to...
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Customer Success Manager
4 weeks ago
Raleigh, North Carolina, United States Relay Full timeCustomer Success ManagerRelay, a Raleigh-based tech startup, is revolutionizing the way we communicate. We're on a mission to make a meaningful impact, and we're seeking a Customer Success Manager to thrive in our dynamic, high-growth environment.About the RoleWe're building a cloud platform that empowers frontline workers, and we need a dedicated...
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Customer Success Manager
5 days ago
Raleigh, North Carolina, United States Pendo Full timeCustomer Success ManagerPendo is seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for ensuring our customers achieve their desired outcomes and derive maximum value from our product.Key Responsibilities:Develop and execute customer success strategies to drive...
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Customer Success Manager
2 days ago
Raleigh, North Carolina, United States Relay Full timeCustomer Success ManagerRelay, a Raleigh-based tech startup, is revolutionizing the way we communicate. We're on a mission to make a meaningful impact, and we're seeking a Customer Success Manager to thrive in a dynamic, high-growth start-up environment.Our cloud platform is designed to empower frontline workers, and we're looking for someone who can help us...
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Customer Success Manager
2 weeks ago
Raleigh, North Carolina, United States Relay Full timeCustomer Success ManagerRelay, a Raleigh-based tech startup, is seeking a Customer Success Manager to join our team. We're on a mission to revolutionize communication and empower frontline workers. As a Customer Success Manager, you'll play a critical role in driving customer success and growth.Key Responsibilities:Empower the Customer Success Specialist...
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Customer Success Manager
3 weeks ago
Raleigh, North Carolina, United States SECURITI Full timeUnlock Customer Value with SecuritiAt Securiti, we're revolutionizing data security and governance. As a Customer Success Manager, you'll be the driving force behind our customers' success, ensuring they maximize the value of our Data Command Center.Your Key Responsibilities:Develop and execute customized success plans to drive customer adoption and...
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Customer Success Manager
4 weeks ago
Raleigh, North Carolina, United States Bandwidth Full timeJob Title: Customer Success ManagerAt Bandwidth, we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer support and ensuring the success of our strategic enterprise customers.Key Responsibilities:Develop and maintain strong...
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Customer Success Manager
2 days ago
Raleigh, North Carolina, United States SECURITI Full timeAbout the RoleAt Securiti, we're committed to solving complex privacy, data, and security business challenges with a simplified interface promoting collaboration across the business. As a Customer Success Manager, you'll play a critical role in building key relationships with our customers, working closely with Directors/Managers of Data...
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Customer Success Manager
4 months ago
Raleigh, United States Medicom Full timeMedicom Technologies, Inc. is a healthcare technology company that is passionate about improving patient outcomes by eliminating health data silos and facilitating data curation. With thousands of connections and participating organizations, Medicom Connect creates bridges for disparate silos of health information so health records and images can be easily...
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Customer Success Manager
3 weeks ago
Raleigh, United States TopQuadrant Full timeOur team is looking for a Customer Success Manager focused on managing and expanding our footprint at key strategic accounts. You will be responsible for building relationships across our customer's organization and raising awareness of our flagship product, TopBraid EDG. As an early member of our Customer Success team, you’ll have a strong influence on...
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Customer Success Manager
2 days ago
Raleigh, North Carolina, United States Benchmark Tool and Supply Full timeJob Title: Customer Success ManagerBenchmark Tool and Supply is seeking a Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for cultivating long-term customer relationships and providing exceptional experiences.The ideal candidate will have a strong understanding of customer needs and be able to...
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Customer Success Manager
3 weeks ago
Raleigh, United States Udt Full timeCustomer Success Manager Remote: Florida, Georgia, North Carolina, South Carolina, Oklahoma, Texas, Tennessee, Virginia, Missouri, Maryland Summary UDT is a technology enabler that helps clients in major industries evaluate, architect, provide, secure, and manage technology on the go, in the rack and in the cloud. UDT provides flexible and interoperable...
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Customer Success Manager
5 days ago
Raleigh, North Carolina, United States SECURITI Full timeUnlock Customer Value with SecuritiAs a Customer Success Manager at Securiti, you will be responsible for building and maintaining strong relationships with our enterprise customers. Your primary goal will be to ensure that our customers achieve maximum value from our Data Command Center platform.Key Responsibilities:Develop and execute customer success...
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Customer Success Manager
20 hours ago
Raleigh, North Carolina, United States Relay Full timeCustomer Success Manager Job DescriptionRelay, a Raleigh-based tech startup, is seeking a Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for ensuring the successful onboarding and ongoing management of our enterprise customer accounts.Key Responsibilities:Manage a portfolio of enterprise...
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Customer Success Manager
3 weeks ago
Raleigh, United States Prometheus Group Full timeCurrent job opportunities are posted here as they become available. Prometheus Group is a team of self-starters centered on being resourceful, accountable, and results-focused. Career progress is based on merit and not years of service or attaining certifications. Our drive and dedication to creating great products for our global customers are at the heart...
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Customer Success Manager
6 days ago
Raleigh, North Carolina, United States Relay Full timeCustomer Success ManagerRelay, a Raleigh-based tech startup, is revolutionizing the way we communicate. We're on a mission to make a meaningful impact, and we're seeking a Customer Success Manager who will thrive in a dynamic, high-growth start-up environment.Job OverviewAs a Customer Success Manager at Relay, you will be responsible for managing a portfolio...
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Customer Success Manager
5 days ago
Raleigh, North Carolina, United States Relay Full timeCustomer Success ManagerRelay, a Raleigh-based tech startup, is revolutionizing the way we communicate. We're on a mission to make a meaningful impact, and we're seeking a Customer Success Manager to thrive in a dynamic, high-growth start-up environment.Key Responsibilities:Manage a portfolio of enterprise customer accounts, including onboarding, full...
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Customer Success Manager
4 weeks ago
Raleigh, North Carolina, United States Bandwidth Inc. Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Bandwidth Inc. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer support and ensuring the success of our strategic enterprise customers.Key ResponsibilitiesDevelop and maintain strong relationships with our most...
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Customer Success Manager
1 month ago
Raleigh, North Carolina, United States Relay Full timeCustomer Success ManagerRelay, a Raleigh-based tech startup, is revolutionizing the way we communicate. We're on a mission to make a meaningful impact, and we're seeking a Customer Success Manager to thrive in a dynamic, high-growth start-up environment.Our cloud platform empowers frontline workers with real-time communications, location information, and...
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Customer Success Manager
3 weeks ago
Raleigh, United States NVIDIA Full timeWe are seeking a high-energy and experienced customer success professional with a validated, successful track record of driving successful customer business outcomes. This person will expand the customer’s NVIDIA portfolio via upsell, cross-sell, and retention. This full-time position requires outstanding ability to understand a customer’s business goals...