Medical Customer Service Representative

1 week ago


Des Moines, Iowa, United States Biolife Plasma Services Full time
About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Medical Customer Service Representative. As a key member of our plasma donation center, you will be responsible for providing exceptional customer service to our donors, ensuring their safety and satisfaction throughout their donation experience.

Responsibilities include:

  • Answering phone calls and responding to donor inquiries in a timely and professional manner
  • Screening new and repeat donors, taking and recording vital signs and finger stick results
  • Preparing donor charts, maintaining accurate records, and coordinating donor compensation
  • Identifying operational opportunities for continuous improvement and initiating changes to center processes using company-approved procedures
  • Providing a positive and welcoming experience for our donors, which includes working a variety of shifts, including evenings, weekends, and holidays

Requirements:

  • High school diploma or equivalent
  • Ability to walk and/or stand for the entire work shift
  • Will work evenings, weekends, and holidays
  • Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees
  • Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.
  • Fine motor coordination, depth perception, and ability to hear equipment from a distance
  • Because of potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear
  • 1 or more years minimum experience working in a customer or patient-facing role is helpful

What Takeda Can Offer You:

Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance, and more, all in a fast-paced, friendly environment.



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