Customer Success Manager

3 months ago

Atlanta, United States Connecteam Full time
Who Connecteam is:

Connecteam is a TLV-based startup that's on a mission to change the work experience for 80% of the world's global workforce - the deskless employees.
Our business management platform helps thousands of businesses thrive by taking away the daily hustle and complexities of managing teams, so they can have the peace of mind to grow and run their business.

As we have already expanded to NY, we are excited to announce the opening of a new location in Australia. There is a great opportunity to work with a successful company with a large customer community and huge potential for growth.

If you are enthusiastic about technology, customer satisfaction, and enjoy problem-solving, we encourage you to join our team and make a meaningful impact on the success of our customers and the company.

What is the Customer Success role at Connecteam?

The position of MM Customer Success Manager encompasses the vital responsibility of overseeing a portfolio of Connecteam's North Americe mid-market customers, ensuring their sustained success.
The ideal candidate for this role will possess a profound comprehension of how workforce management processes are conceptualized and executed within large bussiness environments.

In addition to their proficiency in workforce management principles, the successful candidate will exhibit exceptional relational skills, adept at fostering enduring relationships with customers. They will serve as trusted advisors, engaging in consultative dialogue to identify challenges and risks, craft tailored solutions, and facilitate the attainment of customer objectives, leveraging their background in digital transformation to introduce innovative strategies.

Furthermore, the candidate will demonstrate a commitment to data-driven decision-making, utilizing their analytical prowess to collect, discern, and interpret data. By incorporating data-driven insights into their project and program management strategies, they will optimize customer support initiatives, ensuring the delivery of unparalleled value and facilitating the achievement of optimal outcomes for both customers and the organization at large.

Your main responsibilities will include
  • Develop and execute customer success plans based on their main desired business outcomes.
  • Ensure that customers obtain the maximum value from their Connecteam investment and use their licenses.
  • Track customer progress and identify areas for improvement and growth by leveraging existing success Plays.
  • Consult with customers to help them solve problems and achieve their goals.
  • Analyze data to track customer progress and identify areas for improvement.
  • Stay up-to-date on industry trends and best practices.
  • Work collaboratively with other departments and teams to ensure customer success.
  • Work with customers to create new use cases/success stories.
  • Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem.
Which qualifications you'll need:
  • Minimum 2 years of experience in customer success / Account Management.
  • Creative, high energy, entrepreneurial self- starter comfortable running initiatives independently within a very high-paced environment.
  • Experience in Strong understanding of how Enterprise businesses operate
  • Improve complex issues through analysis and resolution
  • Strong quantitative data analysis skills with proven business insight and judgment
  • Experience in building relationships with senior business & platform stakeholders.
  • Experience helping customers deploy and see the value of the products they have purchased.
  • Excellent communication and interpersonal skills.
  • Ability to think strategically and execute plans effectively while building long-term relationships with customers,
  • Advantage- Experience working in a global team, for an international company.
  • Excellent written and verbal communication skills.
What We Offer:

At Connecteam, we are committed to fostering a collaborative and innovative work environment. You will have the opportunity to make a meaningful impact on our clients' success while working alongside a dedicated and passionate team. We offer competitive compensation, professional development opportunities, and a vibrant company culture that values creativity and growth.

If you are excited about the prospect of joining a forward-thinking company and driving client success, we encourage you to apply by submitting your resume and a cover letter outlining your relevant experience and motivations.

Join us in our journey to empower clients and deliver exceptional value. Apply now

Benefits:
  • Medical coverage.
  • Insurance plan.
  • Paid time off for vacation, sick days.
Salary range: 90K-100k

We are accepting applications from employees working in the following states: Texas, New York, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.

Joining Connecteam Is The Smart Move:
  • We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
  • We make an impact on our customer's business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.
  • We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers.
  • We have fun From weekly happy hours to holiday parties, we always enjoy each other's company (and good food, of course). Connecteam is like one big, happy family
  • Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives.
Together we will shape the future of work

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